We launched Jumia Mall last year. head office.

Mon-Fri 7:30 A.M - 4.00P.M. Shopping on Jumia Mall is the highest-quality online shopping

Location: Jumia Kampus Mall CBD branch on Ground floor in Kampus Towers along Moi Avenue, Nairobi, opposite Jeevanjee Gardens. If you continue to use this site we will assume that you are happy with it. The CBD branch mostly serves customers located around Nairobi CBD.

You can checkout the NEW JUMIA Pickup Stations LIST Here!

What’s going on?Can I pick up my item instead of having it delivered?I have a complaint about the delivery rider who came to deliver my order.
Once you have found the product you want to buy, just follow the steps below:Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. www.jumia.coke Official Contact Information and Branch Locations . Jumia Express products ordered before 2pm are delivered within 2 business day in Accra, and within 3-5 business days in Cities outside Accra.

Toll-free number: 0800721301. For information on the exact charges please contact your issuing bank.Fraud detection and prevention are very important to us. Address: Kampus Mall, Monrovia Lane Opposite Central Police Station.


seller warehouse.

Nairobi.

Get our app and order on the go. Can I add multiple email addresses to login to my account?Why do I need to provide my email address to sign up?Would my account be deactivated if I don’t use it for a long time? Stay tuned to Usually there's no restriction on the quantity of an item you can buy but during special events like Black Friday and Mobile Week, we might put a restriction on some in demand items so that everybody gets a chance to enjoy our amazing deals.Jumia ensures that all items ordered during special events like Black Friday and Mobile Week are delivered within the delivery timeline as communicated on the product page. In case of doubt, do not hesitate to contact our Customer Service Call Center at 0302740630 or Jumia provides you with the chance to return your product within 7 days after delivery. It includes the time for the seller to fulfill the order, the international shipping to Ghana, the customs clearance in Ghana and the first attempt to deliver your order.In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact our Customer Service at 0302740630 or On the website, using your order number and email, like a local orderNo, all “Shipped from overseas” products are delivered at no additional cost to you, as the price includes customs fees and import duties. You can follow its progress by entering your tracking number on If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. Those products, shipped from oversea, are marked “Jumia Global”. Jumia.A Jumia Mall Store is the official and certified store of a brand on Jumia, supplied either by its

You can return certain product(s).If your return is not cleared for refund, then we will call you to explain the issue and send the item(s) back to you. You can get to know the commission charged for your product category by contacting us on If you think that your Intellectual Property Right has been infringed by any of our sellers, you can send us an email to We take security very seriously at Jumia. If your Voucher value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment.When paying with Debit / Credit card on Jumia, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security Code. After Sales Manager, Kenya. We are committed to offering our customers only 100% genuine and original products. With Jumia , you open your doors to savings and convenience!

What should I do?I have forgotten the password to my Jumia account. On the product pages, they are flagged on product pages on the top right corner as “Shipped from overseas.”Warranty conditions vary by product, please check individual product pages for details. have to pay shipping fees based on your location.

Product manuals, instructions and safety warnings may not be in destination country languages.Prices include international shipping and customs. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.Yes! can also discover the Jumia Mall universe by clicking Jumia Mall products are either sold directly by the brand itself, by its official distributor or by

one place.Jumia Mall offers 15-day easy returns after your order has been delivered. Your bank can help you verify these details.Some cards issued outside Ghana are also not supported on Jumia and may be declined. All costs are 100% visible at the end of the checkout process.Prices on Jumia are not negotiable. The order amount is inclusive of all taxes and shipping fees.

If it is the case and you still cannot access Cash on Delivery, it may relate to your Region or some other very specific reasons: please contact our Customer Service Contact Center at 0302740630 or It’s simple! Location: CBD (Accepts small, medium and selected large items e.g TVs up to 49" and hometheatres) Address: Jamii Business Center at the Junction of Mfangano Street and Sheik Karume Road.

The time is now and the stage has been set for a shopping spree that comes with 15 days warranty on genuine products.