We've put some small files called cookies on your device to make our site work. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Medical record. Notice Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. NR17 2AS Map, Queens Square SurgeryQueens Square More than half of GP practices are connected to Patient Access with more joining every day. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Practice365 Privacy Policy Attleborough surgeries take not it can be done. Before you make your choice you can read more about our cookie policy. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. Receive your test results, get a referral or tell us youve changed your home address. Attleborough Station Road SurgeryStation Road NR17 2AS Map, Queens Square SurgeryQueens Square These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. In the past 2 weeks we have moved over to a new clinical system. There is currently an issue with the Patient Access service. Before booking an appointment please follow our triage system to choose the appropriate route for you. NR17 2AF Map. Accessibility We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? You can also find out if you are entitled to free prescriptions. 42.50% detected by practice, out of 120 new diagnoses. You have nominated your pharmacy of choice. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Normally I have meds delivered, which has been an excellent service. Send your request by post or fax it to your normal surgery of attendance. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. (If you make your request by post, please enclose a stamped addressed envelope). By asking your local pharmacist to request on your behalf. In all cases please order your prescriptions at least 2 working days before they are needed. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. How long must this keep going until someone fully investigates? Attleborough We would also like to use analytical cookies to understand how our site is used and improve user experience. You can add or change your nominated pharmacy in theAccount section of Patient Access. NR17 2AS Map, Queens Square SurgeryQueens Square Attleborough Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. Diabetes - Managing Blood Glucose Level (HbA1c). Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. NR17 2AS Map, Queens Square SurgeryQueens Square Admin enquiries. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Analytical cookies send information to Google Analytics. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Patient Satisfaction with GP Practice Appointment Times. Before you make your choice you can read more about our cookie policy. In all cases please order your prescriptions at least 2 working days before they are needed. items per standardised prescribing unit (see definition). After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. You can now submit a request for your repeat medication using the internet. 2 talking about this. NR17 2AF Map. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. I was hold for over 2 hours, next in line to be answered and got cut off. Attleborough Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. Proxy. At such times we then continue to offer telephone access but only for urgent requests. (Note that ordering several items at once to be counted as one prescription). If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Receive your test results, get a referral or tell us you've changed your home address. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Attleborough We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Patients can contact Attleborough Surgery at 01953 453166 for appointments. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. Appointments Consult a clinician, routine appointments, sick notes and more. Flu vaccinations - Aged 65 and over group. If you need to add or change your nominated pharmacy, follow the steps below. Some high street pharmacies also deliver. NR17 2AS Map, Queens Square SurgeryQueens Square Thank you for your feedback. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. here. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. I work full time so cannot sit on the phone for an hour waiting for someone to answer. This website uses cookies. 72.0% vaccinated, of 3946 eligible people. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. Flu vaccinations - Under 65 At Risk Groups. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. As I type this I am number 15 in the call queue! The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. They can send your request to a pharmacy. Manage an account on behalf of another patient or relative. We try to reserve our GP appointments for patients with more serious health problems. To check if you have an acute or repeat prescription, go to My record, then select Medicines. We will use a cookie to save your choice. If you have been advised by the surgery that your medication review is due, please complete a review. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Our monthly delivery service supports our most vulnerable patients. Attleborough nter a postcode to find a local pharmacy. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. We would also like to use analytical cookies to understand how our site is used and improve user experience. The NHS Access app is no longer working. All rights reserved. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Page last reviewed: 21 August 2020 Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. Patient does not provide medical advice, diagnosis or treatment. We are sorry for the experience you had when trying to contact the Practice by telephone. Request repeat medication or managing existing requests. Both sites dispense medicines to eligible practice patients. Menu I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. . We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. If you are registered with a GP surgery, you can access some health services online. More information on the service can be located here. We will use a cookie to save your choice. Stay up to date with the latest government guidance. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. Send secure messages to your GP. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. 76.88% reviewed by GP, out of 160 patients diagnosed. Care Quality Commission Inspection Ratings. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. You'll be able to collect your medicine in person when it's ready. We make it easy to register you and your family. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. View the cost of prescriptions on the NHS website. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. NR17 2AS Map, Queens Square SurgeryQueens Square Cant get through on phone. You do not need to see a GP to order a repeat prescription. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. For more information, see the dispensary page. Station Road SurgeryStation Road In future you may wish to consider registering for our Online Services. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. NR17 2AF Map. We've put some small files called cookies on your device to make our site work. Find out more about online health and prescription services. Station Road, Attleborough, Norfolk, Nr17 2as, England. There is an intermittent issue and we are not able to accept new tickets at the moment. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Check symptoms, find possible treatments and find out when to seek help. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Messaging. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Total number of prescriptions ordered using an Online Patient Transaction Service. What has happened to this surgery? She was told to have it checked after 4 days. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Powered by 100% Renewable Energy. Your feedback can through social media and posters in our Practice to a..., then select Agree if you have been advised by the surgery that your medication review is due please! Times we then continue to offer telephone access but only for urgent requests to. Was hold for over 2 hours, next in line to be sent electronically change your nominated pharmacy with. You may wish to consider registering for our Online services cut off be within. 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