My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Especially with me having a teenaged gamer in the house. There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. It's just time for me to leave. Push the round Coaxial cable in and tighten the nut on it confirm it is tight. Why is my internet so spotty? Required fields are marked *. It comes with a long message that tells you the service is unable to connect to your set-top box. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. Doesnt seem like much, but its a problem when youre working. It occurrs when i try to playback a show recorded the night before. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. But if that does not happen, consider activating the device. If your speeds are the same after the reset, its time to contact Comcast. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. The two Wireless LAN lights on the front of the router glow if it is. Oct 20, 2020. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. Uninstall the Xfinity Stream App from your device. That didnt fix it. The local office will let you pick up a new modem to replace your existing one today. Release the button to see a welcome message. Address your Comcast Xfinity problems with these 6 fixes. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. Video services need 3 Mbps or more to run smoothly. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. The service was offered for a discount for people that receive low --income. Moving? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They did and within 72 hours, it drops again. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. PureFlix By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? I'll be switching to another provider in the next few days. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. The priceof Xfinity varies depending on the streaming speed you need. Comcasts Xfinity internet has options that suit most streaming styles. Please call 866-512-2218, and well get this taken care of for you.. Here is how: Your device will reboot and fix the error. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. and our iOS If theres no outage in your area, check all your cables. Was my issues solved? For most individuals and small families, 100 to 200 Mbps is sufficient. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. In most cases, the error can go away within one hour. I cant type fast enough to chat and the options to choose my problem isnt there. There worst are 1207 & 1215. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. Close any background programs that might be using bandwidth. Restart your device and try opening the channel again. Why. then swipe left or right until you find the xfinity stream app. Mobile Unplug your TV Box from the electrical outlet. Unsubscribe easily. I have had that same problem occur about once or twice a month for the last 6 months or so. DVR Playback Problem. The robot comes back on and said it was going to turn wifi off and it would take 10 mins to come back on and that should fix it. All versions worked/work fine on all our other devices (and the website on computers). Here is how to reset Xfinity TV. Thank you, you have successfully subscribed to our newsletter! Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please contact the moderators of this subreddit if you have any questions or concerns. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". The last week my recorded TV shows have not run to completion. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. Call a customer representative from Comcast. someone would call me when it came back on. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. Famous Playback Issue 3022 2022. Cookie Notice Source: www . Verify that all the cables connecting to devices are tight and in excellent repair. Now I'm unable to fast forward at all without playback failing. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. Customers praise the services speed and like the no-contract commitment. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. And, when Comcast problems occur, you want them fixed immediately. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. In that case, you will also have to update your app and try again. Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. If the issue started suddenly, you dont need to pay them more money. Another viable step is to replace your box and the connector on the coax cable going into the Box. I am able to install the Xfinity Stream app onto my Roku stick. I texted You need to take care of a few account.It sends the same text. Ill just take it back, I cant fix it and they have no idea what they are doing. We do not have enough details from your original message to make an effective suggestion. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. Paying my bill? I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. Heres how to fix common Comcast Xfinity problems. We may earn a commission for purchases using our links. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. The same issue is present on all 3 receivers. Check that you have connected and plugged the power cords into a working power strip or outlet. Every letter or number needs to match. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. This could take a few minutes. I hope your week has been treating you well. Use these tips and tricks to fix Comcast internet problems that cause your web browser to display a No Internet Connection error message. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. From the box outside of the house, there is a ~20' run to a 2-way Altronix splitter, one leg to the cable modem, the other to a 3-way Altronix splitter to the 3 receivers. Its location on this page may change next time you visit. Allow a few minutes for the cable box to finish starting back up. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. Paramount Plus. macOS Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. I don't always call to speak with someone but when I do..it's annoying. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. The second, after the same, said a tech had to be sent out with a $60 fee. MacBook Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? Does not affect my iPad or my phone. Slideshows Go to your devices application store and download the app. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . No. 01-09-2023 03:35 PM. The error title is dvr. iPad Could you tell us more about your concern? Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. Another solution is to contact the customer service team for assistance. The representative will ask you if you want to pay for faster internet access. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. Streaming Media expert and technology writer. From that, a 10' coax jumper provided by Comcast go to each receiver. I rebooted the box, that made no difference. This is what happens when you allow a company to monopolize something. New comments cannot be posted and votes cannot be cast. We have our rights to pick other internet companies to have internet services with them. Comcast only has so many field agents working at a time. Xfinity remote not working? Archived post. Well start sending you the news you need delivered straight to you. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. Video game console downloads and large video files can cause your . The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. Restart your set-top box by holding down the power button for ten seconds. Sign up to receive our free weekly newsletter. I just heard they've got 10 G now but they can't even get 5 G right. Ensure you have your Activation information before proceeding. First, make sure the gateway is broadcasting a Wi-Fi signal. The options will allow you to fix the issue and try again. Use these apps to workaround the On-Demand issues on your cable box. and our Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. Seems to affect some but not all recordings. Famous Playback Issue 3022 2022. Actually, use a wired connection, if available. Asking me to say what my issue is. xFi Pods are Wi-Fi extenders designed to combat dead spots. But if you received the message in error, contact the support team or reset your device. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Otherwise, contact the support team for further assistance. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Text chats are easy. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Technology, Apple After 2 hours I called again and its the robot and same girl. Slideshows This is also same issue on the channels 3-digit counterparts (202 and up). Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.