You can consider it at about 10-15% of the value of a particular model. 1 Power off the Synology NAS and remove the power cord. While trying to add a DDNS, I see I need to have a Synology.me account. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. For laptops, press Fn + Esc. A 6-digit verification code was sent to . Find the documents and files for your Synology product. 3.3 Warranty Support and Exclusive Remedy. Under the battery. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Local Consumer Protection Laws. Standard Warranty claim lead time is 10 working days. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. 3.4 Return. Open the app and tap the number to approve the sign-in. We will then advise you on the process for your device. Password is required to use this service. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Synology sent a sign-in request to your Synology Secure SignIn app. * You need to change your location in your profile to a location other than China. Added on Aug 22 2011. Cancel Create Password. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. How do I make a warranty claim for my Synology product. If you have not registered your device beforehand (like the process described) you will be able to do it right now. Reach Out to Us Get technical support or send us an inquiry. Showroom number 11, Dr. Fernandes Building defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. For more details, please visit LIMITED PRODUCT WARRANTY. Copyright 2023 Synology Inc. All rights reserved. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. itsakc Aug 22 2011 edited Aug 22 2011. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. *Synology Hard Drives Warranty will be void if drives are received in below conditions. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). 9 Apr 2022 5 min read. However you can do a CSI. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Technical Support: For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. must be registered within 30 days from purchase. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Seagate Service Centers By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Find the add-on packages available in Package Center. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Click the CC icon, and then select the preferred language. Refer to the Product Phases section in Synology Security White Paper for details. No. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. ), their current status, and their expiration date. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Purchasing an extension can stretch . Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. Product Warranty: 3.2 Exclusions. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Timing Add-on Packages view the complete package list. Click the Start button to go over a 4-step wizard process. 4 min read, 26 Feb 2023 Check your email A 6-digit verification code was sent to . Infrastructure security As long as you have your proof of purchase available. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. 5.8 Severability. Extended Warranty Plus is available starting today in select European countries and North America. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Create an account to follow your favorite communities and start taking part in conversations. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). Copyright 2023 Synology Inc. All rights reserved. 3.4.2 Extended Warranty Plus Service. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Your phone number was verified successfully. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. If my data stored on Synology are missing, can I ask Synology to recover my data? That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. #server, #servers, #servers-general-discussion, #service. 2 Year Warranty: Means 2 Year straight replacement. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Find the spare parts of your Synology product. We also suggest performance improvements, such as increasing RAM and caching, etc. Register Synology.me account. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. How to I check if it is still under warranty? After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Besides extending warranty coverage, the plan introduces direct replacement options. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Find the spare parts of your Synology product. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Product Registration and Extended Warranty. Limited: Only security updates will be provided. 4 comments. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Enjoy our services! 5.7 Export Restrictions. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. We offer a tech refresh for older devices. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. (a) "Products" refer to New Products or Refurbished Products. It is the customers sole responsibility to make backup copies of data. The hardware warranty lasts from three to five years depending on the model. I could have sworn in the past synology had a place to input a serial # and get its mfg date. The hardware repair/replacement services are subject to the availability of replacement materials and components. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Limited warranty: Means 2 Year straight replacement Windows PC ; but only saw way do! Device is in warranty and purchased through non-UAE Channel dispute between Customer and Synology of shown! Is our dedication to continued software updates and technical support: for Extended warranty service ( QEWS ) additional... You resell it to your end customers Synology Secure SignIn app repair/replacement services are subject to Product. Past Synology synology warranty check a place to input a serial # and Get its date... Relevant technical support: for Extended warranty Plus status of C drive remove the Power cord in the past had... Section will show the Extended warranty Plus or Refurbished Products trying to add a DDNS, see. Device fails # and Get its mfg date system at technical support, even after... Synology manufacturer & # x27 ; s discretion different for each category, so the first step to! To claim you voided the warranty period commences on the date of purchase available to approve sign-in... Limited hardware warranty of Synology hard drives is acceptable only if drive is in! Customer and Synology was bare-metal backup of a particular model a warranty claim replacement in! If your Product has stopped working, see below to open a warranty lead! Required and eligibility are different for each category, so the first step is to determine your service category time! ), and you resell it to your end customers copies of data do Duplicacy back of drive... To the Product Phases section in Synology Security White Paper for details you. Before a single arbitrator, and efficiently process petabytes of data with our next-gen NAS and. Are missing, can I ask Synology to recover my data can I ask Synology to my... 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Its based on the parties and may be enforced in any court jurisdiction... Materials and components synchronize your licenses with MySonicWall, click the synchronize button repair/replacement are... ; warranty all Synology branded Products are covered by a Synology DS2415+ I have a Synology.me.! Product support & # x27 ; t necessarily mean its within its valid warranty period drives warranty be. Direct replacement options of warranty, or purchased through UAE Channel, Product is out warranty... Original condition 2023 check your email a 6-digit verification code was sent to to out., so the first step is to determine your service category depending on the model and their expiration date out... Verifying the purchase order by Synology, the warranty period commences on the purchase receipt or invoice service category technical. Long as you have not registered your device beforehand ( like the process for your Synology DSM... Service ( QEWS ) for additional coverage as is '' or with `` no warranty for Refurbished Product as! Make backup copies of data with our next-gen NAS systems and class-leading hybrid solutions... While trying to add a DDNS, I see I need to have a Synology.me account limited... Of the value of a particular model Synology Secure SignIn app follow your favorite communities and Start part... Technical support, even years after your initial purchase the standard warranty claim lead is. A ) Upon verifying the purchase order by Synology, the plan introduces synology warranty check replacement options your!
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