Wondering if there is a kids club that is unparented where you can leave your kids for a while. The grand will be hosting many music festivals. The pools are not very large at Sun but are right on the beach. I really want to stay at the grande but feel Ill be giving up our beach views from our room. Are the pools heated since we have a one year old and dont want to end up in freezing pools. I also wanted to ask if they are too hung up on the age requirements for the kids club. Its a legit Water Park! When using credits, your actual out of pocket cost is 16%, they call it tax. Do you know/recall if you can leave the kids at the kids club? We had to find small bills often and the front desk was not able to help. We watched to the magic show and the magician was really good. Also are any of the pools at grand side heated? . Such a bummer! My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. Ha ha. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. At least run shuttle service free of cost to beach palace. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. Fresh ice cream on a hot day at the pool. Did you find that to be an issue with the kids at all? Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). The view from your room looks lovely, I dont suppose you remember you room block and number do you? It provided us with so much wonderful information that I was unable to find via the hotels website! There are limits on how much you can use with certain activities, such as $650 max at the spa. Did you tip the room attendants? I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. One question I have is the location of the diamond only pool. Do you get a pager or phone or something incase they want their parents? Wow! Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Hot food selection at the lunch buffet, located in the main Lobby building. Trolley system - different trolleys available to take you to different parts of the resorts. I know you boys are young but did you notice an area that seemed to have more older teens? This is the adult only pool at the Grand at Moon Palace. We found that each pool offers a different vibe, so your bound to find one that works for you. Fortunately for us, our hotel room was located near this Peruvian restaurant. It is safe you can walk around 24 hours a day it is well lit. It is so great and helpful article. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn This site uses Akismet to reduce spam. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. They do run buses to go there but only for premium members. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. BUT we didnt spend much time on the beach. Wanted to get your thoughts. A stellar all-inclusive package covers food and top . I loved this guy - so wonderful and worked so hard!All restaurants were great. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. You wont even have to leave the resort if you dont want to lots to do. Should you add Sayulita to your travel short list? Cov 19 did limit some events. We are heading to The Grand at Moon Palace in November. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Similar food to the Steakhouse, but no reservation required. We are planning to visit next spring (2019) with our two girls 7 and 3. Hummus, kalamata olives and warm pita bread. Its not cheap, but you get a lot for your money. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. Is this the only higher priveldge club? Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Glad to see you guys had a blast. Succulent roasted duck served on a root vegetable mash. Thanks again! Did you ever feel like it was overly crowded? Fantastico!! The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. And that's just The Grand property . Thanks again. Travelled during spring break (near full capacity), two adults, two kids. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? Or has Moon Palace Golf & Spa been renamed The Grand ? Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 However, if worried, it may be a good idea to book a few ahead of time. Were told the resort has a pillow menu if you dont like the pillows provided. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). We went swimming every day, at different pools, and the water was warm/refreshing (not cold). From what we remember, we think the pools closed around 9-10pm. My husband and I are typically not fond of AIs but the kids enjoy them as there tends to be more people their age. The pools are smaller and spread out around the resort. We stayed and watched in awe His name was Gabino Martinez. Review tags are currently only available for English language reviews. Might sound stupid but I cant seem to figure it out. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. What is your opinion on the Grand vs the other Moon Resorts? A fee for the shoes and socks? Looks like you have 2 pictures view from 3rd floor room. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Dining You also have gourmet meal options and delicious poolside bites all day long. He made our last night the best night! I am planning a trip there with my family for Christmas 2019. Thanks for the great post. I am planning a trip there with my family for Christmas 2019. Okay Im a tad confused here. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. We spent time at most pools and did not have trouble finding loungers. This was the only decent photo of him after 10+ attempts on the lazy river. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Is there an extra charge? For the record, we did NOT sample all of these desserts. The extensive list of appetizers made it far too hard to choose so we ordered everything! On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. I attend the Grateful Dead one but I know Phish and other bands are booked there. They can also explore the sister resorts too. We just walked up to the restaurants and were seated instantly. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. Sometimes even in paradise you want to chill in your room! Can you share the more popular ones? Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. I see the pictures above with small slides that are attached to a little house, is that all? 2. That was another complaint on TripAdvisor by non Diamond Elites. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. To be honest, we didnt notice. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. I (Cam) foolishly wore a white T-shirt that is now no longer with us. Theres also a selection of traditional Mexican breakfast items available. Loved this thread and feel really good about it. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Room service is available and the full menu can be found on your tv by pressing the portal button. My boys are ages 8 and 11. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. We could eat this all day long. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. Bikes and scooters of all sizes are available to use at no extra charge. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. Wifi requires no password. Extremely friendly and connected with the audience. Just looking at all your pictures of the amazing food. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. Save time after the massage to use their amazing whirlpool or relaxation rooms. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. Great review! It will be easier to get in an out with a foldable stroller. What would you recommend regarding a sitter for children these ages? You can see the top of the water slides in the distance. Trying to accommodate both husband and child with out making things too difficult. Many thanks. Your review and photos make us feel like were already there. Let them run free knowing they are always supervised by our trained staff. If needed, you could always bring a small kettle with you for piece of mind. We did not spend time at the adult pool (because we had our boys with us). It tasted like a rich, creamy pumpkin pie mouse. It was not an issue for us. We love this! Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Hi! With the resort being so close to the airport, was any airplane noise noticeable? more. The bathroom is quite big and it has a large shower with a bench. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. Connor is playing a game by running around matching colours. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Open-faced small bites at the Tapas & Vino wine bar. We will be going to the Grand Moon Palace 4/16-24, 19. There are several buildings on the property. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! Being able to have cold drinks in the pool is a big hit with our boys. Over 8 can come and go as they please. Prices are the average nightly price provided by our partners and may not include all taxes and fees. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. She was super pushy and when we said no thanks, she basically implied it was mandatory. Not a bad spread! with our boys! We didnt hold back. Cusco offers a variety of ceviche dishes. The other one is called the Playroom. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Fresh fish at the main buffet in the Lobby building. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. Our boys were mesmerized. Did you feel this way or was it just a minor inconvenience? Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. thanks. The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. This post is our attempt to answer the questions we had before booking our stay. Doh! and the food. The raw beef is thinly sliced and served with a very hot grilling stone. Wed like some quiet time if we can . Do we need to pay for any food or special beverages in the resort? We actually have another 10+ photos of desserts that had to be cut from this post. I will cancel one of the reservations in the next couple of days. Thanks Palace. Our oldest son, Braydon, gave it a try and had a blast. If you stay at the Grand, you have access to all 3 resorts. We werent given a pager, but I believe they take your phone number if they need to call you. My 6 yr old found upstairs pretty boring, more for the younger kids. Thank you!! Youre going to have a great time. Also, how is that managed? Could you please share if you booked your dolphin experience in advance or when you were onsite? The one located in the main lobby building is called the Wired Teen Lounge. The shows were so so (compared to cruise shows) tho. My husband and I went there for our honeymoon (I think we stayed at Nizuc). We didnt eat at JC Steakhouse either. We were very impressed by the spread. Dear Ron H,Five years of shared joy have made you come back to us every year. Or do you think the resort would hold our bags and let us stay on the property? Just ignore them and continue walking until you get outdoor. No, we didnt find the size to be overwhelming. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. Our boys had a lot of fun in here, especially Connor. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. It was nice that we didnt have to make any tough decisions. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. They never advertise that beach is not usable. We did visit the kids pool at sunrise and it was fun. This is an exclusive section of the Moon Palace Resort. Thanks for giving an in depth review of the resort. It doesnt work the same if you are staying at the other resorts. That would be too dangerous. Enjoy exquisite luxury in Cancun! Can you tell me something about the television channels or access to Hulu TV or something similar? I have a swim up is it connected to a larger pool at all? Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. The desserts at the buffets are incredible. Thanks! Where to begin?! We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Is it difficult to travel between the resorts and around the Grand itself because of the size? Lots of chairs on the beach and always available. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Yes, the service all around the resort is great. just one question, does the grand have an elevator? During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Thanks for your review. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Did you find the credit useful? Awesome review of the Moon Palace. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Presentation, taste, and experience four star! Thanks again for everything! It did offer more so we feel the difference in price is worth it. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. Erin. Hi Patricia! Its located in the main lobby building. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? We are so excited about our trip now! Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Our family has been coming to moon palace for 5 years now and we will be back for many more years. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. View from our 3rd floor balcony. Whats in your closet? No need to bring your snorkel gear unless you plan to leave the resort. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. We are going in January 2019, have been going since 2001. . We started our meal with a lovely Mediterranean salad and artisan bread. Very clean comfortable room, water slides, kids club, great restaurants. Cam, Please see our partners for more details. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. Thank! How much was the cost of everything that wasnt included? AMAZING RESORT. Seafood options at the poolside buffet. Being parents of a boy with allergies, this made us feel very good. The snack bar was GREAT! Helmets are also provided. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. They asked us at each meal what allergies our son had. Even at the pools, the beers are served in tall non-breakable glasses. I wish you guys great lives (and always be safe!) Children under 4 years must be supervised by an adult guest at all times. They thought was really cool. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. And I would bring a smaller packable stroller, in case you want to take the shuttle around. Yes, they do have a store that had various items in it. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Thanks, Mitchel. Travelled during spring break (near full capacity), two adults, two kids. Were you not able to get reservations? If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. This is whats in the closet at The Grand unlimited alcohol. It was another memorable meal. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. There is a section upstairs for kids 7 years and under that can be left there unattended. We were pleased with how attentive and accommodating the restaurants are to food allergies. When room service is included you have to order breakfast in bed, right? Its a kids paradise! Seriously, its some of the nicest sand you will ever sink your toes into. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. You can see the proximity of the pool to the sea. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. We may have eaten half of that wooden boat of salmon and avocado rolls. Theres no charge to leave your kids who are 4 and above at the kids club. We thank you for your support. Hi anyone booking should check what events are going on. They are all in the same section of the resort. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. Its a spacious room with two double beds and a huge jacuzzi. Worst of all, at this epic per-night fee on our first . Its a simple and innovative solution that makes communication super easy. Cant forget the food. Not as big as the Water Park at The Grand, but still pretty cool. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Also do not overpack!!! Our boys enjoyed the simple penne pasta with butter. If you plan to take a day trip, consider visiting at Xel-Ha. Is the Grand at Moon Palace Family Friendly? We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. . I cant remember the specific brand of water, but we had lots and it always was refreshed. We appreciated him so much that he would share that with us! Appetizer seared tuna on cucumber with seaweed garnish. Moon is like a small village and Sun is a small resort. Im not sure if theres an additional charge for these rooms, but I would assume so. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! Thank You for the great pictures! The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Your site is awesome and so helpful;. 5 studios. Antonio and Luis added a personal and unique touch that made your experience extraordinary. Delicious. So, I would contact The Grand to ask. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). This is the seafood fettuccine with black ink pasta. Wristbands also act as your room key! 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