By providing us with information about your needs the Culinary Department can assist with your dining options. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. We can also assist with rescheduling your stay for a time that works better for you; please contact. Why is there a maximum occupancy in the suites? It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Email this Business. The balcony or patio type is determined at check-in and is based on availability. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! Great Wolf Lodge refunded one charge, but the other two remained. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Lock in the lowest price from these sites. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. Can I get it back? This most recent visit we had kids ages 17, 16, 13, and 7. Great Wolf Lodge operates as cashless, so there is no ATM on-site. Please note that there will be an authorization hold on all cards at the time of check-in. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Checks cannot be used as a form of payment at the lodge, only for a deposit. Please note that inflatable toys are not allowed in the water park. Great Wolf Lodge plans to reopen on April 2. The splash zone was good for the youngest. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. However, you can arrive as early as 1:00 p.m. to begin using the water park. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Points are calculated based on the final folio, and are posted after completing your stay. Can I use the room telephone to make personal calls? The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. The incidental hold is $100 per night. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Why not buy 3? Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. Then COVID-19 forced the family to skip the trip. Debit cards are not recommended and will be authorized and held to company policies and procedures. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. You are subject to the best available rate on these new dates. The story times and kids event are the same as when they first opened. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. Did our kids have the best time ever? Accessible suites are labeled as such and marked by an accessible icon within the booking process. We also discourage use of the hot tubs. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. $100 does not go far at all. "It's going to be six or seven. Waterslides and our elevated attractions are not wheelchair accessible. Let your imagination soar and design an experience you know they'll love. He brings real fun and joy every time. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Uno de los miembros en mi grupo tiene alergias. Please do not use or loiter around the RV during your stay. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. What do I need to provide when I arrive at the lodge? Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Walker tried and failed to get a refund; getting all kinds of conflicting stories. Please check with the front desk or your Lodge Life to find the location. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. Dont even get me started on the arcade. Points cannot be redeemed when booking by phone. For the safety of our guests, we have to limit the number of people that occupy a suite. No es permitido traer comida de afuera del hotel, al parque acutico. We would be happy to discuss allergen-free alternatives in advance. .no matter what their ages! It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Upon check-out any unused funds will be credited back to your account. Love DD. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. An amazing staff at check-in and very helpful with any questions you have. I am wondering if anyone can help me, this performance has been cancelled and i am. The following day the park was just as filthy. We had bags with our swimsuits and flips, etc. You would only forfeit your deposit if we couldn't rebook your getaway at all. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. 2 minute read. How much of the park is outdoors? Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . How do I set up a group stay or event at Great Wolf Lodge? They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. Yes, there are long waits for the restaurants at peak times. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. Tripadvisor performs checks on reviews. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. We use green cleaning chemicals that also meet disinfection standards. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. The Lodge assigns suites on the day of arrival. Can I add Bonus Deals on top of point redemption? Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Can we bring our own puddle jumpers/life jacket? Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. Can we request a balcony or patio during the reservation process? The resort will close on Sunday, March 15 at 2 p.m. This can be paid by credit card. Answer 1 of 11: Hi fellow US travelers! Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. Not sure what to bring? How secure is the web site when I'm booking online? Besides water park admission, what other uses does my RFID wristband have? Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. If we didnt drive do long to get there we would have left. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . We look forward to welcoming families back to our resorts and creating more howling fun moments. Read More Everything to Know About the Great Wolf Lodge Manteca! The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. In my opinion they should have honored our original booking price. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. Guest laundry is available on-site. We had a standard room with 2 adults and 2 kids (17 &8). You can see all the restaurants in the Dining & Shopping section. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. Is there a need for sunscreen? The resort will close on Sunday, March 15 at 2 p.m. Prices are the average nightly price provided by our partners and may not include all taxes and fees. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). "I don't know how to say it, but it's pissing me off, because it's not okay. Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. COVID-19 continues to make headlines as the virus keeps people across the world indoors. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. 2-3 nights is best. She cancelled the reservation and issued my refund. The room mostly seemed clean with just a bit of dust around the bunk beds. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. Is grilling / cooking permitted at the resort? Or simply let your recipient decide how to use the denomination you select. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. We cant wait to go back. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. The water rides are the big draw, but be sure to check out the ropes course. There are changing rooms, lockers and showers available for you. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Bonus Deals cannot be used on bookings made by phone. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. This place is so out dated and overpriced. The place is way overpriced. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. You would forfeit your deposit if we couldn't rebook your getaway at all. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. When setting up a reservation online, we require the number of children under 2 to be listed. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. Yes, its expensive. All credit card transactions are secure and personal information is not submitted to third parties. Property at a Glance: Great Wolf Lodge Charlotte/Concord. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. However, Gov. A month later, she's still waiting for her money more than $500. This includes our restaurants, spas and MagiQuest. The room was okay, but we didn't spend much time in the room anyways. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. more. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Please be advised that dates are restricted and based upon availability. Both were great and service was good. The resort will close on Sunday, March 15 at 2 p.m. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. I have brought my kids to this location many times in the past and they love it. The entire place is original from when it was built im sure. ", "I was on hold for over an hour," she added. If you would prefer to make a reservation over the phone, please call 800.605.9653. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. Are there chairs (aside from cabanas) to leave our belongings? Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. The resort's six-story hotel, 95,000-square-foot . They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. You want to play MagicQuest? Does the resort have wheelchair accessibility? "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Pleasecontact the lodge to speak with a Food and Beverage Management team member. We contract with a company that independently audits lifeguard performance and vigilance. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. This means you don't have to carry cash or room keys! We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. Food is edible at best. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. Points can be redeemed when booking with a Deal and/or Bonus Deal. These water park passes allow access to the water park through the day of your departure. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. How much does the lodge require for incidentals? Are self-service laundry facilities available in the resort? So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. 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