All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Celebrity has postponed the restart . All taxes and fees will be refunded back to original form of payment. Those will be credited back to your credit. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Verified customer. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A #1. By 5/17 is the first date allowed. Guests who booked flights independently need to contact the air carriers directly for available options. Since I may never travel again, I replied that I just want a credit issued to my CC. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Several of us canceled due to a friend getting cancer. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. FCC may be transferred to another guest in an Individual or Group booking. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? The agent was very understanding when I voiced concern about the trip. The deadline to request a transfer is May 4, 2022. The popular Bravo . If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. <> We used the link in the email to request refund instead of FCC. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Our call centers have been advised to honor the onboard promotion on any booking created on board. I'm still undecided to if I want a refund so this is far as I got. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. :3"/ Cu*D The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. You're protected by our Cruise with Confidence program, so you have flexible options. Which bookings are eligible for the Best Price Guarantee? Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. I went ahead and called her to confirm that. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? CC Help Jenn Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Celebrity Cruises: 30 business days. 2023 Celebrity Cruises, Inc. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? I just requested a refund for my Royal Caribbean cruise. Dont know what I will do with a huge credit on my card. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. I think they are working through the cancellations. Guests booked on SL or ML series ships may choose another ship in either series. For all other Covid-19 information, please see our Coronavirus hub page. From August 2022 Travel + Leisure, published by TI Inc. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. I had the same type of incorrect date on my cruise. However.Cunard is as still as a mouse. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= CC Help Jenn I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. However, FCCs cannot be used to obtain a refund. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. I cancelled online and received an email from X a few days later. 19952023, The Independent Traveler, Inc. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. It's the same form. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. I did it yesterday and it was a very simple process. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Virginia. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. If you have paid in full, the amount will be issued in the form of FCC. Sailings of a different length than the original voyage will be prorated. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Feb 27, 2023 6:39 am EST. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Refunds will be processed to the original form of payment. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Europe Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. How can I start the process for a full refund? If they don't I plan on filing a dispute with the credit card company used to charge this. However, FCCs cannot be used to obtain a refund. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Celebrity Infinity sailings have been canceled through 2022. Get expert advice, insider tips and more. I'm a bit leery of clicking on an unknown entitiy. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. What Happens If There Is a Cruise Price Drop After Booking? Without TA involvement I would also be shouting at Celebrity for clarification. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. When I called about my cruise, it only took a few minutes to talk to someone. Do standard Final Payment timelines still apply? When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Is cruise/vacation cancellation protection available? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. My date was just off by one day, although it looks like yours is off by weeks. Any promotional onboard credits will be forfeited. On 1 December 2022 I booked and paid for four excursions to avoid . If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. If you prefer a refund, this request for any funds paid over-and-above . If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Not sure why. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. My clients are uncertain about confirming the booking. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. Deadline to request a transfer is May 4, 2022. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! It seems as if I do not. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. There was one question as to whether you were apply for it or an agent acting for you. No. It took about two weeks from the time I cancelled until I got my refund. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? In your email, be sure to include the following: Reason for the email/what was advised by the airline. Voiced concern about the trip was interrupted want a refund start the process for a full?. About my cruise, guests are notified of applicable refund policies, procedures, and deadlines @ PN... 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