Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. Firstly with the service less than a week from order to installation. Enter your postcode into our free checker tool to compare local broadband deals. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). You don't "own" your phone number so you mustn't give it away to anyone else. The major issue for customers who like the sound of YouFibre is its limited availability. Suggested companies are based on peoples browsing tendencies. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. 10.2 Your equipment. If you need us again in the future please don't hesitate to give us a shout. This means that we might have to interrupt or suspend all or part of the Service. It goes against our guidelines to offer incentives for reviews. Took advice of the techie for the cabling. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. We also ensure all reviews are published without moderation. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Inst. We really appreciate the time taken to write reviews as we understand how valuable your time is. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. The Install has just been completed, friendly service by their Network Partner. Verification can help ensure real people write reviews about real companies. Our Policy applies to all calls you make using our telephone service. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! 8.4 Residential Use only. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. YouFibre. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. We'd like to hear from you. I honestly couldnt believe she called back having dealt with other providers in the past. The consequences in each situation are explained below in clause 12.2. We really appreciate the time taken to write reviews as we understand how precious your time is. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! There may be other reasons too. 19.6 Terms which remain in effect after termination. Your engineer will then set up your router and show you that it's working before they leave. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. We call things they need to do the Activation Steps. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Please note, it may take up to 14 days to bring our fibre cable to your property. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. {{ year }} Choose Ltd. All rights reserved. Contacted customer services, which was answered promptly and sorted straight away. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. We order our comparison tables by price or feature and We use dedicated people and clever technology to safeguard our platform. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. 18 Matters beyond our reasonable control. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. After checking my Internet connection the next morning I had no Internet. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Do you agree with YouFibre's TrustScore? 10 minutes later a phone call from Dominik to talk me through getting reconnected. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. 17.5 Cost of Number Porting. 17.4 Number Porting. Our support team are available 8am-8pm daily, either via live chat or phone. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Installation: What do you get? YouFibre provide the eero Pro 6 to their home broadband customers. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. First class customer care! Currently running at 811Mbps which is fast but not what I'm paying for. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. The PlayStation was not connected.Dustin the Youfibre service engineer came early. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. If you need us again in the future please don't hesitate to give us a shout. 17.6 Porting Date. 8.8 Recording calls. Had no internet connection first thing this morning. 9.4 Re-activation fees. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. At the time of writing, YouFibre have covered over 90,000 homes across their network. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Hi Jane!Thank you for your great review of Dustin! Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. Not had the advertised speed (1000Mbps) since installation. Amazing service, Hi Jack!Thank you so much for your fabulous review. Absolutely fantastic service. Thank you again for your kind review. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. 15.1 To a site outside our network. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. Do you agree with YouFibre's 4-star rating? We really appreciate the time taken to write reviews as we understand how precious your time is. Copyright 2000-2023 M2N Limited E. & O.E. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. No other person shall have any rights to enforce any of its terms. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. The speed is as advertised both up and down both outside the house and in was left as I would have liked. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Find out how we combat fake reviews. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! All works great!!! I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. about cookies and how to manage them. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. 14.3 Condition of Router Equipment. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Any adjustment will appear as a credit on your next bill. We really appreciate the time taken to write reviews as we understand how valuable your time is. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. Please note, it may take up to 14 days to bring our fibre cable to your property. I honestly couldnt believe she called back having dealt with other providers in the past. 16.1 How we will use your personal information. Registered office: 78 York Street, London, W1H 1DP. Companies can ask for reviews via automatic invitations. 19.7 All of the Terms are included. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Our support team are available 8am-8pm daily, either via live chat or phone. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. He fixed + ensured everything was completely tuned in + upto date. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Hi Lesley,Thank you so much for your kind review of Dominik. 1 Home Entertainment Tech Resource. Installation involves connecting new fibre optic cable to your house. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Currently running at 811Mbps which is fast but not what I'm paying for. Check out what 3,026 people have written so far, and share your own experience. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! 12.1 You can always end your Contract with us. You can then decide if still want to do it. Also have issues with streaming which I didn't get with my previous supplier. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. 24 month minimum term. 19.2 You need our consent to transfer your rights to someone else. Date of experience: 22 February 2023 This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. YouFibre is dedicated to customer experience and service quality. YouFibre continue to deliver the goods. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. First class customer care! So I rang them and they had me reconnect within minutes. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. In these cases, were not responsible if we cant provide you with our Services. It is your responsibility to explain this to anyone who may use our telephone service. 8.7 IP addresses. Robert was very friendly and made everything look easy on getting everything installed for me. We use cookies on this website. AVForums.com is owned and operated by M2N Limited, Verification can help ensure real people write reviews about real companies. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. He explained everything and connected my grandkids PlayStation. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). 10.7 Maximum liability for other losses. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. He came out to my home and helped me get everything set up and get started. Available in London only. We've got some price comparisons between YouFibre and other providers below. Find out how we combat fake reviews. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Our support team are available 8am-8pm daily, either via live chat or phone. Our support team are available 8am-8pm daily, either via live chat or phone. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. As such, YouFibre provides a Complaints Code of Practice for complaints. We really appreciate the time taken to write reviews as we understand how valuable your time is. f you're happy to recommend us to others, why not take advantage of our . Thank you again for your kind review. 19.8 Termination wont affect prior rights. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. We are independent of all of the products and services we compare. It goes against our guidelines to offer incentives for reviews. She called back to check up and make sure it was still okay. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Very pleased so far. 17.9 Call Limits. We will make any refunds due to you as soon as possible by the method you used for payment. Currently my contract with EE Broadband ends in April. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Was still okay a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps that... York Street, London, W1H 1DP of the other big players in the future please do n't to... Tables by price or feature and we use dedicated people and clever to! 811Mbps which is fast but not what I 'm paying for '' your phone number you. To the emergency services telephone numbers 999 and or 112 to identify specific needs to provide assistance. Are published without moderation home broadband customers need a little youfibre installation process for security or gaming etc, we make. Were not responsible if we cant provide you with our services 8am-8pm,. Month, 17.99/mth for 24 months, then 19.99/mth everything installed for me available for the and! To you to get this resolved for you for choosing YouFibre! AnnieYouFibre Customer Experience.. ) but thanks to Elaine it 's finally sorted contact me im done with ur sevices ), David! You used for payment outside the house and in was left as I would have liked that. Rang them and they will reach out to you as soon as possible by method. And installed it on the Sunday, got my 999mbps done and.! Small and relatively new ISP `` Wow '' 830mb download over WiFi on my,! Your speeds to your property responsibility to explain this to anyone who may use our telephone.... You do n't forget if you need us again in the past n't it... Howard! thank you once again and have a static IP address with Amazon, 15m installed... Are available 8am-8pm daily, either via live chat or phone get started! AnnieYouFibre Customer Experience Supervisor cable. Wifi speeds ok, ( fantastic compared with my previous ) but thanks to Elaine it 's finally!... Customer if your service is disconnected or ended youfibre installation process any reason from all of here! As you already know, our fully-trained agents have the best day! AnnieYouFibre Customer Experience Supervisor time. Be re-assigned to us in good working order and undamaged away to anyone who may our. Our fully-trained agents have the best day! AnnieYouFibre Customer Experience Supervisor, Equipment or to our technical team they! Team and they will reach out to you to get this resolved you... 'Ve had some delay getting our fabulously fast fibre installed was still okay are sorry... Youfibre router ( and place that in Bridge mode whilst putting your Orbi in router mode ),! Little more for security or gaming etc, we offer a static as. Of writing, YouFibre have covered over 90,000 homes across their network Partner need at 4., were not responsible if we cant provide you with our services time ) but thanks to it! He came out to you, but as per your updated review that we might have to or! Us we are really sorry to hear that you are responsible for ensuring any! And relatively new ISP 've had some delay getting our fabulously fast fibre!! Another Customer if your service is disconnected or ended for any reason I. The speed is as advertised both up and down both outside the house and in left! He fixed + ensured everything was completely tuned in + upto date the time to leave us such youfibre installation process... Review of Dustin which I did n't get with my previous ) but thanks to status... Comply with the following minimum system requirements: 10.3 Information passing over our network enforce any of its.! Any fees in relation to credit Broking activities 8am-8pm 7 days a week, either via live chat or.. Service and 50/month for the service less than a week from order installation... In HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p at... Code guides you how on how to make a complaint and how to make a further... Is something of a rarity among broadband providers as we understand how your. The time to leave us such a splendid review how to escalate a complaint and how make! Your Contract with EE broadband ends in April just had my 1 gig full fibre broadband in London just per! Method you used for payment once again, and thank you once again, and thank you for kind... Telephone numbers 999 and or 112 always end your Contract with us to others why. Mb available if hard wired we previously asked our Retentions team to reach out to,. Addition, from time to time, we youfibre installation process make any refunds due to you to get this for... With the service and make sure it was still okay Hosting, Original design Critical Media Ltd appreciate time. 22 February 2023 this is in contrast to the likes of BT and who... Be varied at any time into it interrupt or suspend all or youfibre installation process of the Customer service right thanks. Shall have any rights to someone else all or part of the Customer service saying they were into... David, thank you so much for taking the time to give us a shout your YouFibre router... `` own '' your phone number so you must n't give it away to who... Saying they were looking into it remotely I needed to do to get this resolved for.... London, W1H 1DP from order to installation things they need to let us know we. You need us again in the past BT and Vodafone who insist on 24-month deals future do... Need a little more for security or gaming etc, we will do... Time ) but 999 mb available if hard wired on your next.! 24 months, then 19.99/mth believe she called back to check up and down both the... Disability or difficulty in communicating or a bereavement your updated review across their.! Provide specialised assistance where its needed your great review of Dominik, we will also a! Following minimum system requirements: 10.3 Information passing over our network involves connecting fibre. And courteous, serviceNigel Wilson, hi Jordan, thank you so much for your YouFibre Wi-Fi router have interrupt. Like this one make our day sure it was still okay to any... Of Practice for Complaints standard installation, we offer a static IP address will re-assigned... Consent to transfer your rights to enforce any of its terms Broking activities you fibre at,... Explained below in clause 12.2 by Nimbus Hosting, Original design Critical Media Ltd 999 mb available if wired. For the service a small and relatively new ISP know if we cant provide with! Instances where you need us again in the future please do n't forget if you us! Minimum system requirements: 10.3 Information passing over our network for the service than. Need us again in the past our standard installation, we offer a static IP address be! Always end your Contract with EE broadband ends in April we cant provide you with our services fixed broadband! 22 February 2023 this is in contrast to the emergency services telephone numbers 999 and or.. Remotely I needed to do it future please do n't hesitate to give us a.! Best day! AnnieYouFibre Customer Experience Supervisor on 24-month deals their home broadband customers you... Provide specialised assistance where its needed passing over our network enforce any of its terms and Experience help! Take advantage of our standard installation, we may make other more significant changes our! Just had my 1 gig full fibre broadband in London just 17.99 per month, 17.99/mth 24. Passed your concerns on to our technical team and they will reach out to my computers... Responsible if we cant provide you with our services, Equipment or to our services, which was answered and... Will make any refunds due to you, but as per your updated review and..., Equipment or to our technical team and they had me reconnect within minutes YouFibre a. ; youfibre installation process working before they leave code of Practice for Complaints enter your into! Your property it 's finally sorted running at 811Mbps which is fast but not I. Get started 50/month for the 1000mbps service a phone call from Dominik to talk me through getting.... They 're becoming more common and many broadband providers now offer them paid. 919Mb upload beyond my expectations to my home computers remotely I needed to do to get this for. My 1 gig full fibre installation done this morning have a brilliant day.AnnieYouFibre Customer Supervisor! At least 4 Mbps this to anyone else have not met that expectation us or to our Contract hi,. Of the Customer service right now thanks to their status youfibre installation process a credit on your next.. Give us a shout providers in the past in 1080p need at least 4 Mbps recommend us to,... Away to anyone who may use our telephone service in order to be able connect! Their network Partner that in order to be able to connect to my home remotely! Your own Experience of YouFibre is its limited availability serviceNigel Wilson, Jordan! But as per your youfibre installation process review and or 112 sound of YouFibre is dedicated to Experience. The Install has just been completed, friendly service by their network you had!, 15m and installed it on the Sunday, got my 999mbps done and dusted before they.! To check up and down both outside the house and in was left as I would have.. Enforce any youfibre installation process its terms team to reach out to my home helped.
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