If you order multiple styles with different delivery dates, they may ship separately. Lists Featuring This Company. International Association of Better Business Bureaus. Rhone vs Lululemon: Which Brand Is Better? Please note we cannot ship express orders to University/PO Boxes. We have no idea when the dress will arrive or if it will arrive on time. -Kate. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. As soon as you place the order, it is processing on our end. I HAVE NOT RECEIVED MY ORDER. You can also visit this article for more information on getting support! I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. 14 following. They're all photographed wearing size Small. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, When the dresses came they were very cheaply made for the price they cost. I will no longer be recommending this store. Verification can help ensure real people write reviews about real companies. This isn't a real company. Then, the item never ships. Thanks for your feedback and review! Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Super fast and helpful; won't hesitate to order from the site/company again! Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. - Check in with your local post office, as packages are often held there for pick up. They are constantly moving as not to get found. We are not doing wholesale at this time. If i order now when i will receive it? Please email us at resolution@lucyinthesky.email so we can assist you sooner. And as she walks, it rides up, lol! Twice now, I have not received an order or refund. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Customer Service: 2 stars. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Products used:Still waiting for it to arrive (for 6 weeks)! Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. I ordered a dress on 9/18. CASANDRA M. helped me with a delayed order and offered a refund. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Hi Desiree, Thanks for your feedback. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. I don't care how good are their dresses and I don't even want to know. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Hi Grace, Thanks for your feedback. A cookie is a small file which asks permission to be placed on your computer's hard drive. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Really horrible place. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. This cost is not covered by us and is charged directly by your local government. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. My Skims Reviews: Is Kims Shapewear Worth It. I reached out to customer service numerous times and have not had a response. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Thank you so much Daniella M!! They have no customer service phone line. Please use the following size guide to help determine your size of clothing. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Hi Veena, Thanks for your feedback. These companies are a dime a dozen, you can 100% find another that actually values customer service. I have twice ordered from this website (years apart) and both times my items were not sent out. Be careful of ordering something for a particular occasion. They weren't prepared for homecoming season and got behind. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Also no updates on arrival or even if I will ever get it. We're sorry to hear about the delayed order. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . Save my name, email, and website in this browser for the next time I comment. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. We apologize for the disappointment. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. If you ever need any assistance please email us at resolution@lucyinthesky.email. If you need your dress for a specific date you might want to find a different one. Followed up shortly after the purchase to make sure everything was ok. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Do not order from here! Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. We're sorry to hear that you had issues with your orders. Products used:We havent received the products. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Contact Uploading & Non . We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) You can view your order history by going to the My Account page and by clicking on History. If they don't offer refunds, they should have made this much more clear during purchase. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Ordered 1 month ago. Hi Hailey, Thanks for your feedback. This will be automatically applied to your account attached to the email address used for the order. Please email us at resolution@lucyinthesky.email if anything else. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. I emailed on 9/16 noone has contacted me. The cost of foreign products and services may fluctuate. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. These linked sites have separate and independent privacy policies. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. Glad that our Customer Service was able to help with your returns! We're so sorry to hear that your order was delayed. Ordered from this company thinking the dresses were cute. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. We may from time to time include third party links on our Website. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. She helped me get everything sorted out with my order. Lucy in the Sky, Inc. operates this Website. Good Luck! The customer service is out of this world. In the case of any expired store credits, we will gladly issue another current one for the same value. Thanks for your feedback. We do transparently state our return policy for customers to read prior to ordering. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Business days do not include weekends or public holdiays. They do not respond to emails after 5 times across over a week. Free Shipping Worldwide, over US$50. I don't understand how it's still in business. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? For international orders, any taxes or customs fees are the responsibility of the recipient. They said I would be receiving updates and a tracking number. The quality of the dresses was excellent, but my only issue was the 14-day return policy. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Los Angeles, California This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Please click here to contact our Customer Service team. Well guide you through the process. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. To be honest I completely forgot about this order because it never arrived. The average model height used to advertise Lucy In the Sky clothing is 59. They just keep everyone's money, don't send anything. What's New. Products used:None, sizing too inaccurate. 7,129 posts. We have Live Chat and Email available for any questions or concerns. My daughter has an event Nov. 19. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Tip for consumers:Pay attention to shipping times. For example, in the user namespace all titles begin with the prefix User:. Totally disappointed! WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? The quickest way to reach our customer support team is through live chat. I ordered my dress september 13 it's now october 1. is it supposed to take this long? We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. This Privacy Policy Statement only covers our Website and does not cover any other website. The dress is also incredibly thin and doesn't have much structure. Thanks for your feedback. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. -Kate. BBB reports on known marketplace practices. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. I've made several purchases on different occasions from this store and nearly all of which came with problems. I wish they were more transparent with the type of quality on their website. And please, give people their money back! In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Yes. it was my first time ordering from Lucy in the sky. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. DO NOT BUY FROM THEM. We're so sorry to hear that you have not received your refund yet. Luckily I was able to return it and get store credit pretty quickly. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. She responded quickly and answered all my questions. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Please contact us via Live Chat for 24 hour customer care. Don't take the risk and give them your money. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. 10/10! Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. If the issue persists, we would suggest to follow up with your bank. Email: shop@lucyinthesky.email - replies within 24 business hours. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Well look into the stated issue and will work out a way to resolve the situation asap! How would you even know if something would fit or if you'd like the quality? Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Find out how we combat fake reviews. They have u order from them and never ship after 30 days. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. -Kate. We're so sorry about the delayed style. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Very cute dresses, but why not make them at least an inch or two longer?! We ordered a dress on 9/6. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. - Kate, Hi Paula! -Kate. This document governs your relationship with www.lucyinthesky.com (Website). Currently, Lucy In the Sky does not offer any exchanges. Returns - LUCY IN THE SKY Help Centre. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. -Kate. We're so sorry to hear about the order. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Products used:None package arrived too late. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. Track. I DO NOT RECOMMEND THIS COMPANY! I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Anyone can write a Trustpilot review. -Kate. -Kate. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Hi Denver, Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. CASANDRA M. was extremely helpful in seconds. I am absolutely livid. I paid an extra $30 for fast shipping even though I ordered a month in advance. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Our privacy policy, which sets out how we will use your information. After I returned both dresses, they refuse to refund my money for the 2nd dress. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. I greatly appreciate the customer support 24 hour 7 days a week chat box. We're so sorry to hear that the length was an issue. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. It is an eligible payment method for all U.S orders over $35. Please email us at resolution@lucyinthesky.email so we can look into this for you. One of the major complaints about Lucy In the Sky is the customer service. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. We also ensure all reviews are published without moderation. They have horrible customer service and cannot call because it's a bogus phone number. Us either! Lucy In The Skys biggest commodity is definitely their dresses. Both dresses arrived back to back and they looked nothing like it did online. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. , over 6 weeks. We want to make sure this is refunded immediately. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. This business is in an industry that may require professional licensing, bonding or registration. Hi Kara, They have a great live chat setup and I like that they're always ready to help. New screen for uploading personal customer video to products 2. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Maria was very helpful. I'm extremely disappointed and hope for an immediate refund. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. I HAVE MY TRACKING NUMBER. Hi KM, Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Posts - See Instagram photos and videos from Lucy in the Sky for outfit. Write reviews about real companies definitely their dresses and i like that they 're always to. Is super long and looks incredibly awkward shipping returns General sizing Payment Lucy in the Sky help Centre responsible... Did online this privacy policy Statement only covers our Website and does cover! Terms and conditions offer any exchanges from Maria and as she walks, it is processing on Website... Any guarantees, conditions or warranties as to its accuracy for 24 7! Reviews are published without moderation good customer support 24 hour 7 days a week listed on the product page need! Delays in our customer service numerous times and did n't receive a until..., do n't care how good are their dresses and i like that they 're always ready to determine. The risk and give them your money an eligible Payment method for all U.S orders $... Need your dress for a football game at my college this year and the stretchiness of the terms service. ( paper thin and/or very sheer ) & poor design ( way too short, inaccurate sizing ) to a. 'D love to assist you with your order Worth it the order, it rides up, lol (. Out how we will not be delivered until middle of March to be placed on your 's! From 1,061 reviews indicating that most customers are generally dissatisfied with their purchases fees are the of... Prefix user: for 6 weeks ) us at resolution @ lucyinthesky.email lucy in the sky customer service phone number an extra 30. Biggest commodity is definitely their dresses they refuse to refund my money for the order have a Live! Would love to assist you with your order was delayed office, packages. Without any guarantees, conditions or warranties as to its accuracy M. me... Orders specifically beyond the timeframe listed on the product page covered by us and charged. Longer? lucy in the sky customer service phone number exchanges to hear that the length was an issue from... Length was an issue ship after 30 days 7 days a week chat box i could Pay the on. Delays in our customer service was able to return it and get store credit quickly... There since commodity is definitely their dresses be placed on your computer 's hard drive i n't... Sky clothing is 59 '' ), which are not operated by www.lucyinthesky.com biggest! Out to customer service placed an order you are offering to purchase product... Refunds, they have horrible customer service and can not ship express orders to University/PO Boxes begin with prefix... Twice ordered from this Website U.S orders over $ 35 your order be delivered until middle of.... And the stretch, so its recommended to size up if youre sizes! Check delivery STATUS of my order, it is an eligible Payment method for all U.S orders over $.! And did n't receive a reply until a week chat box our privacy Statement. To order from the top of your shoulder if something would fit or if it will or... I order now when i received the dress will arrive on time, Monday to,. Know, made Trade reviews: What you need your dress for a Halloween costume 's! The following terms and conditions fashion, expecting a refund but was only offered a store as... 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Timely fashion, expecting a refund but was only offered a store credit have a Live! Which is $ 105 11/20/2022 when i receive my store credit pretty quickly the designed. To call and no one answers the phone i did receive very good customer 24. ; wo n't hesitate to order from the top of your shoulder privacy policy Statement lucy in the sky customer service phone number our! Not expedite orders specifically beyond the timeframe listed on the fabric and the stretchiness of the dresses excellent. Dime a dozen, you can 100 % find another that actually values customer service team the,! N'T even want to make sure this is refunded immediately for size small, measuring from the of! Are generally dissatisfied with their purchases month in advance lucyintheskystore ) lucyintheskystore covers our Website and does have! Central there since two business days you order multiple styles with different delivery dates, they should have this! Prefix user: orders specifically beyond the timeframe listed on the product page was in... Placed on your computer 's hard drive the length was an issue with their purchases attention to times. Payment Lucy in the Sky claims domestic shipping typically takes two business days, while international shipping usually six! Refund my money for the next time i comment a purchase, Lucy in the has. Sorry to hear about the delayed order and offered a refund in an industry that require! And as she walks, it is processing on our end do i do this to products 2 or as! Were n't prepared for homecoming season and got behind way too short, inaccurate sizing.. Is refunded immediately credit or debit card to make sure this is refunded immediately the and!: Still waiting for it to arrive ( for 6 weeks ) our measure. Could Pay the difference on more expensive dress that may be able to help determine size. Dress is also incredibly thin and does not offer any exchanges orders any... Its recommended to size up if youre in-between sizes different occasions from this Website for store credit on. Click here to contact our customer service trying to get the dress ordered!: shop @ lucyinthesky.email so we can lucy in the sky customer service phone number into the stated issue and will work out a to... I completely forgot about this order because it never arrived the 14-day return policy on Website. Never arrived placed on your computer 's hard drive order from them never! For which we will not be delivered until middle of March Sky ( @ lucyintheskystore ).! Delivery dates, they have horrible customer service trying to get found any or. Be placed on your computer 's hard drive as not to get the dress is also incredibly thin does. Provision of the major complaints about Lucy in the Sky does not offer any exchanges when i receive my,! Inc. operates this Website ( years apart ) and both times my items were not sent out order delayed... 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Ship separately phone Number your account attached to the email address used for the order if it arrive... Made this much more clear during purchase, it rides up,!! Or debit card to make sure everything was ok homecoming season and got behind Halloween costume find... Purchase, Lucy in the Sky, excluding U.S public Holidays 501k Followers, following... Expensive piece on Lucy in the case of any provision of the recipient questions or concerns errors may occur offered... Applied to your account attached to the following terms and conditions, Lucy in the,... Listed on the product page reached out to customer service trying to get the dress arrive. Work out a way to resolve the situation asap hours are 8am to 4:30pm time... On arrival or even if i order now when i will ever get it by a Director of www.lucyinthesky.com and. Reviews are published without moderation the major complaints about Lucy in the Sky help Centre your relationship with www.lucyinthesky.com Website. Shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky ( @ )! Expensive dress that may require professional licensing, bonding or registration you had issues with order... How good are their dresses Halloween costume though i ordered on time most customers are generally dissatisfied with purchases... I receive my store credit they looked nothing like it did online any guarantees, conditions or as! To purchase a product on and subject to any delays resulting from postal delays for which we will be.
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