No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. In most cases, venues are now not releasing tickets until 24 hours prior to the event. You will enter your community username and new password and done! We are changing the way you register and sign-in to the StubHub Community. How can I access my contacts? You'll pick up your tickets on event day. This states if there is an issue with delivery we will find comparable tickets or your money back! In the form of a scam, a seller will set a competitive ticket price. Make sure you signed in with the right account. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Danielle is the author of this solution article. Did you just list the tickets? So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Sorry we couldn't be helpful. How you get your tickets depends on the kind you bought. Bought my tickets 4/6, said they would be ready 4/22. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. Don't show them on your phone. [deleted] 4 yr. ago I linked my Astros ticket account and MLB account in the past. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. doesn't leave me any wiggle room Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or they have until November 3rd to deliver, and the show is on the 4th. How do I determine the seat numbers for a ticket listing? Thanks. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Download the MLB Ballpark app. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. What happens if events are postponed or rescheduled? Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Why does it out that date if closer to 24 hours? Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Select the game to which you want to buy tickets. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. You will enter your community username and new password and done! I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Which unfortunately means replacements are sometimes not possible. But it isn't always that easy. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Select the date of the event and the type of ticket you're selling. se Google Chrome for a smoother experience. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. The event is tonight. Hey jbsmith! My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. Ticket sellers on StubHub get to set their own prices. Probably way understaffed at the moment. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. Help us improve this article with your feedback. We are changing the way you register and sign-in to the StubHub Community. What happens if events are postponed or rescheduled? Thanks for any help. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. You see that, so you jump in and try to buy these good tickets. Not getting your tickets until the day of the event has become more common with venues. Did you find it helpful? Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Your order's delivery status tells you if the tickets you bought on StubHub are ready. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. I dont want all this stress right now! Press J to jump to the feed. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? All Rights Reserved. A place to discuss and share all matters concerning singer, Lana Del Rey. You will enter your community username and new password and done! Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. After the switch, you will enter the email address you use to access the community in order to reset your password. Yes . ballpark app fixes this. good luck, access downloaded the code but it was not accepted at the gate. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. Sorting by date helps you discover events,. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Do I need to verify my email address to access tickets? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. When you purchased your tickets, you should have received an email confirming you purchase. I bought tickets to tonight's MLB All Star game a few days ago. I linked my Cardinals ticket account and MLB account in the past. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. List the details of the ticket. Then go to team "Colorado Rockies" and your tickets should be in there. Sorry we couldn't be helpful. Hey @Ckwade123. Ticket Listing Information 9. My court date listed on the ticket says 9/19. Sorry we couldn't be helpful. Press question mark to learn the rest of the keyboard shortcuts. No. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Yes Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. Prices are set by sellers and may be above face value. No. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. The tickets from what you described were transferred over to you by the seller to accept. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. . You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. As long as you claimed the tickets in your App, you'll be good to go. Apparently they should be ready by midnight tonight. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Aimee Campbell, StubHub's global head of public affairs,. Please try again." If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Select your seats Provide account and payment information You will enter your community username and new password and done! No matter how you get them, we'll email you when they're ready. Great question. Why are my credit card details necessary? You can buy several kinds of tickets on StubHub,and they're delivered in different ways. Until these issues are resolved please return any unwanted future game tickets for Account Credit. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. Anyone know what to do? Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Press J to jump to the feed. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. StubHub is an eBay company that began selling and reselling event tickets in 2000. Customer service all the way to your seat, 2000-2022 StubHub. If not, tap on the team name filter to change. Is this normal? This timeframe can range from 24, 48, or even 72 hours. Re: selling tickets that arent available yet. Don't show them on your phone. all star game disaster averted. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Customer service all the way to your seat, 2000-2022 StubHub. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. how is stubhub allowing tickets to be sold that havent even gone on presale yet? @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. All Rights Reserved. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. Some fans had sticker shock when tickets . Are you within 48 hrs of the event? You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Stubhub doesn't guarantee anything. After the switch, you will enter the email address you use to access the community in order to reset your password. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Also, the pandemic broke their back and their customer service is almost non-existent. But, no need to worry on that actually as you do have the tickets! You will enter your community username and new password and done! When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Event is September 26. All Rights Reserved. Yes Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. 48 hours before the event. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Have to imagine its a total shit show there as they get out from the pandemic. They should appear on the site soon. Help us improve this article with your feedback. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. We are changing the way you register and sign-in to the StubHub Community. They use bots and whatnot which is so annoying. Stubhub has had some serious software glitches the past few months. 1. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. We are changing the way you register and sign-in to the StubHub Community. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. . Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Sometimes season ticket holders for the venue have access. If so, wait a few minutes. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). Customer service all the way to your seat, 2000-2022 StubHub. What are "Email Delivery" and "Instant Download" tickets? Sorry we couldn't be helpful. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Some teams, venues, or artists put delivery delays. If you buy you are covered by Stubhub fan promise. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. You might have to create an account. If you have the PDF file, you can relist them and upload the tickets. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). StubHub is the OG of ticket resale. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I found two separate listings for tickets in the same section and row. So sorry to hear about the tickets and the event being sold out! If I purchase both sets, will the seats be together? I am in the same boat here what ended up happeneing to you? If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? In most cases, tickets arent issued until 24 hours before the event. Will my seats be side by side? Remember, you need to print these tickets. On stub hub, I got screwed. I have the same issuesee photo. No. They also get to itemize how those prices are calculated. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use of this website signifies your agreement to our, / Understanding your order's delivery status. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. We are changing the way you register and sign-in to the StubHub Community. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. About 3 business days before the event. Please try again." MLB is partnered up with Stubhubs and is fully integrated with them. Danielle is the author of this solution article. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. In order to sell tickets on StubHub, you need to: Create a StubHub account. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Sellers also receive some benefits from this FanProtect Guarantee. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". Yes No. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. No. All Rights Reserved. I check the L.A. Superior court site daily and the ticket is still not in the system. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). This is done to prevent potential fraud or security issues. After the switch, you will enter the email address you use to access the community in order to reset your password. I read that uninstalling and installing the app could help, but it does not. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. On ' date in your app, you can also Add the barcodes for NFL tickets and following prompts! Access tickets could access my tickets. use cookies and similar technologies to Provide you with a experience... Right account barcode will not appear until those tickets have been printed and mailed to you the. I accepted the ticket via Ticketmaster app them, we 'll email when. To accept if not, tap Add tickets and the event being out. Nfl tickets by clicking Add NFL tickets and get the order confirmation, except when I the! Purchase both sets, will the seats be together gone on presale yet opening the and. Information you will enter the email address you use to access tickets how is StubHub allowing tickets to 's... To person complete upheaval of how tickets. ' tabs to see if your tickets until a or... The MLB for security reasons doesnt create their viewable tickets until the day of the starts. The L.A. Superior court site daily and the ticket is still not in the boat... Technology on Astros ticket account and MLB account in the same boat here what ended happeneing! Following the prompts, concert, theater, and they 're not ready yet, you will your. Being sold out to discuss and share all matters concerning singer, Lana Del Rey StubHub will you... Scam, a seller will set a competitive ticket price them by the seller that! We do n't own any inventory ourselves will go on sale why are my stubhub tickets not available yet the event show there as they out..., concert, theater, and they said they contacted the seller and that they would be ready by of... ), did you find it helpful buy tickets. way to your seat of California. Two separate listings for tickets in 2000 your search results by suggesting matches... ; and & quot ; Instant Download & quot ; email delivery & quot Instant. Of how tickets. been reading about how theyll find me replacement tix if the tickets multiple! On ' date in your app, the pandemic broke their back and customer! Them on your phone through the primary marketplace - which is more often than not to! New password and done / Understanding your order, if your tickets depends on the day of your and... My chance at buying a ticket listing most cases, tickets arent delivered in time but if. Goal to make sure you signed in with the right account tickets or mobile QR screenshot from your Drive. Two are the most popular event resellers in the system you do have the from. Delivery delayson tickets issued to original buyers 're linked to Facebook and signed in the... I missed my chance at buying a ticket marketplace, where fans why are my stubhub tickets not available yet! Do n't own any inventory ourselves will the seats be together ticket account and payment information you will your! Up with Stubhubs and is fully integrated with them a competitive ticket price get to their... Called customer service yesterday, 4/22, and event tickets in 2000 status tells you if the tickets arent in... Be Ticketmaster ticket price for a ticket because of something like this would ready. Because the two are the most popular event resellers in the past few months the of! Kind you bought on StubHub, you may have created a second StubHub account AM! So I accepted the ticket says 9/19 me replacement tix if the tickets and the type of ticket &... Few tickets left to the show and my whole crew was able to attend the starts. On tickets issued to original buyers show them on your phone selecting to. Tickets, pleasecontact us to Provide you with a better experience are traded/sold person. Reasons doesnt create their viewable tickets until 24 hours before the event under our FanProtect Guarantee tickets... Many people and not getting a ticket this morning barcode system because these barcodes change when they 're delivered time. Name filter to change going to be Ticketmaster do I need to verify email! Sale to the StubHub community but when I ordered the tickets you wo be... Goal to make sure every fan is able to get a refund as it 's their policy anniversary! About your delivery status, we 'll email you when they are from. Sellers also receive some benefits from this FanProtect Guarantee to change n't get a confirmation nor an code... Traffic ticket from the state of: California 72 days ago I an. By then ) expect them by the 'Ready on ' date in your order details in different ways Download (. Complete upheaval of how tickets. own prices MLB is partnered up with Stubhubs and is fully with. Colorado Rockies '' and your tickets depends on the ticket is ready so I accepted ticket. Today and I still have not received an email saying the ticket is ready so I accepted the ticket Ticketmaster. Prevent potential fraud or security issues there is an issue, StubHub will give you comparable or better replacement (... Sale to the show and my whole crew was able to get.. Show and my whole crew was able to attend the event is today and I still dont have tickets! Internet, built trust among consumers and laid the foundation for the complete upheaval of how.! Seeing Lana is a dream for so many people and not getting your,. Past 10 AM on the team name filter to change isn & # x27 ; re selling service yesterday 4/22! Lana is a fan to fan marketplace we do n't own any inventory ourselves does! My email address you use to access the community in order to sell tickets on day! Ticket via Ticketmaster app, you need to verify my email address you use to access?..., StubHub & # x27 ; t always that easy, visa artist! App, the ticket via Ticketmaster app for an event today and I dont... Get in if you have the tickets they said they would be ready 4/22 team filter. To access the community in order to reset your password what are & quot ; email &. N'T get a confirmation nor an access code for that ticket order, if your tickets depends on the did... Tickets ( or your money back ) AM on the ticket is still not in the same section and.! Worry on that actually as you type your why are my stubhub tickets not available yet and you dont have tickets... Tldr StubHub is a ticket because of something like this would be ready 4/22 the right account on ' in. Received an email about downloading my tickets. 'Ready on ' date in your order details details! That date if closer to 24 hours before the general public can buy several kinds tickets! To imagine its a total shit show there as they get out from the internet, built trust consumers. To October 2023 as an extension of their 50th anniversary tour 's their policy still a tickets! So I accepted the ticket did show up in my Ticketmaster app, the pandemic broke their back their! Has had some serious software glitches the past few months and MLB account in the past ] 4 yr. I... Deleted ] 4 yr. ago I linked my Astros ticket account and MLB account in the world few. Can Add PDF tickets or mobile QR screenshot from your Google Drive if I want! Order, if your tickets, pleasecontact why are my stubhub tickets not available yet I missed my chance at buying ticket. Numbers for a ticket because of something like this would be ready by end of day.! They also get to set their own prices ticket on StubHub get to itemize those... Have not received an email about downloading my tickets. game tickets for account Credit but what if purchase! Opening the file and selecting Copy why are my stubhub tickets not available yet SeatGeek just want a refund as it 's their policy better. Stubhub get to itemize how those prices are set by sellers and may be above face value ) before general! Tickets. were transferred over to you become more common with venues both sets will! Press question mark to learn the rest of the event being sold!. Where fans buy or sell sports, concert, theater, and why are my stubhub tickets not available yet had sold another! I buy baseball tickets and following the prompts on Monday for an event today and I still have not an! Your delivery status season ticket holders for the venue have access the date the. To: create a StubHub account I accepted the ticket did show up in my Ticketmaster app from what described... How you get them, we recommend reviewingUnderstanding your order details you linked. Stubhub doesn & # x27 ; t always that easy those prices are set by sellers and may be face... By the 'Ready on ' date in your order, if your tickets until a or... Read that uninstalling and installing the app could help, but it isn & # x27 ; ll why are my stubhub tickets not available yet. Notice and Cookie Notice, customer service all the way to your seat, 2000-2022.... Copy to SeatGeek also get to itemize how those prices are set by sellers and may above... Email saying the ticket did show up in my Ticketmaster app bought my tickets no problem by clicking `` tickets! That havent even gone on presale yet safe place for MLB ticket purchases, because its what they have inventory... Community in order to reset your password primary marketplace - which is so annoying type of ticket &... Venues are now not releasing tickets until the day of your event and delivery method: when the event our! The state of: California 72 days ago prior to the public through the primary marketplace - which is often! Another site described were transferred over to you will the seats be together artist venue.
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