If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. We wish to make travel with National Express as comfortable as possible for all of our customers. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. Please read National Express' Luggage Policy for more information If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. (b) a service operated by us as a subcontractor for a Third Party Provider but under our name and branding, where a certain proportion of the seats on that service are allocated to the Third Party Providers customers. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. Find out more about luggage allowances. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. if it is an open return Ticket (i.e. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. I am wondering how . However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. Tweet the team @nxcare for help & advice - we'll be here from 8am to 6pm Monday to Sunday. No problem. (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Up to 2 pieces of cabin baggage, with a combined weight of no more than 10kg. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. A maximum of 3 additional items can be placed in the hold. For more information, please visit our Cheltenham Festival page. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Priority will be given to customers travelling with luggage within the free limits. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. (b) Effect of travelling without a valid Ticket: We will not allow you to board a Service if you do not have a valid Ticket, or if you fail to purchase one from the driver of the Coach (subject to availability of a seat for your entire Journey). - Add one extra item from 8.00 per passenger- Add two extra items from 16.00 per passenger- Add three extra items from 24.00 per passenger, Amsterdam, Brussels and Paris (including interim stops). There is no provision for excess luggage on any NSW TrainLink regional train or coach service. Any bag weighing more than 35 kg will be refused by the airline. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (a) Left Luggage: If you leave behind any of your Luggage or other items of property on a Coach, you should notify us as soon as possible and in any event within 24 hours of the end of your journey by calling us on 03717 818181. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. You will have the option of selecting a High Demand Service, where an option exists, as part of the online booking process and where such an option is selected, You acknowledge that the Journey on the High Demand Service is subject to the following conditions: (a) a High Demand Service will only stop at Stations and stopping points where there is sufficient demand and it may not stop at all of the same Stations and/or stopping points as a scheduled Service; (b)a High Demand Service may not be branded in National Express livery; (c) a High Demand Service may not have some or all of the following features: In order to help ensure the safety of our customers and staff, you must, until further notice, whenever travelling with National Express act in a way which is consistent with helping prevent the spread of Coronavirus (COVID-19) and current government guidance. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. Want to know exactly where your coach is. An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. We may also refuse you travel. Calls to this number are charged at local rate. . (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. 15 for a Return journey, payable to the driver or station staff or 12 when pre-booked online, with an e-ticket only**. For many visitors luggage policy is an issue, both the restrictions and care of bag. > Check-in Baggage: 15 kg per person. Calls to this number are charged at local rate. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Such stops are shown on our published timetables. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. (23kg). We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. (a) What are prohibited items? (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. Refused by the airline of 16 are not permitted to travel on European! 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