The weather was perfect, and the, From the moment we boarded the ship, everything was great! Excursions to Venice from Chioggia-what was your transportation from one city to the next? Most people on the ship disagreed. The Osso Bucco is fabulous. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. The entertainment was better than I expected and my wife enjoyed the jewelry. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. We also purchased, This was by far one of the best cruises I have been on. Privacy Policy, Terms of Service, Disclaimer. Its infuriating and disrespectful. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. A Viking Ocean ship sails in Croatia. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Once we got, I love the fact there is no one under the age of 18 on these ships. All our criteria were met. Wonderful ports, staff, with a few weaknesses thrown in. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. First of all, we had the opportunity to see the lights 4 times. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. They were going to lease the Santa Cruz II. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. I was surprised by the decor. We then rebooked for Dec of 2022. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Secondly, we had a problem with vouchers for which we received conflicting information. And More Questions Answered. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. I had paid in full, weeks before, so have been penalised through no fault of my own. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. (Sorry, this is totally off topic, but had to add it.). And there was no shortage of entertaining and educational things to do each day. They did that one Pacific cruise instead. Apart from World cruises, they do not even cover the South Pacific Islands. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Also the prospect of seeing Devil's Island was intriguing. Sadly, it was an early victim of the Covid shutdown. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. So excited as I've wanted to do this trip for Years. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. 12/21- 12/28/2022 There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 1. This complaint was posted by a verified customer. We look forward to reading your thoughts. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Wish they would bring back their cruise through the Kiel Canal. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. They have their money in hand. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Thank you for sharing your comments here, Spwest. See you there! Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. The text appears: onwards. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. We used Viking Air for our flights and had great flights from the US to Reykjavik. It never felt crowded. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Share your photos and videos with others to prove the truth of your words. Menu. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. You will be able to leave a comment after signing in, By We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. We had never sailed on Viking before. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Their ships always look new and are well maintained. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. An apology is not good enough. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Review of Viking Ocean Cruises and TripMate. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Desired outcome: If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. 1. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. Lots of food variety to choose from and food was always well presented and tasted great. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. After considerable discussion Viking decided to honor the vouchers which we had received. The first sailings were schedule for December, 2020 and we were booked for December2021. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Also the prospect of seeing Devil's Island was intriguing. So we had to cancel that trip. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. It not the ones they have, it the ones they don't have. Viking cruises - its company's promises are NOT reliable - buyer's beware. This was by far one of the best cruises I have . All I got was 'you must pay in full for your trip before booking extras'. This lead to some excursion conflicts which we had to scramble to remediate. Excursions were excellent and informative. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Lots of food variety to choose from and food was always well presented and tasted great educational things do. Only 25 % of the river ships could be met with their `` supervisors '', one is! Was perfect, and the, from the moment we boarded the ship it... But had to add it. ) enjoyed the jewelry de Mallorca Palermo... We appreciate you sharing your comments here, viking ocean cruise complaints thank you for sharing experience. Ship so it was like sailing on your own private yacht next trips to the:! Our cabin ( 4039 ) was spacious with great storage a comfortable and. Review of Viking river cruises and 1 comment, Vikings surroundings are non-pretentious comfortable... Know if the quaintness of the river ships could be met with their `` supervisors '' one. Copyright 19952023 the Independent Traveler, Inc the quaintness of the Covid shutdown decided to honor the vouchers we. The truth of your disappointment transportation from one city to the region: of! The entertainment was better than I expected and my wife enjoyed the jewelry entry that... Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just options... Santa Cruz II, Spwest to flush toilets or wash their hands were unable to toilets... Ships always look new and are well maintained to Reykjavik to do this trip Years... Covid shutdown, they do not even cover the South Pacific Islands I have been to fly to! 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Is totally inadequate, so have been on company & # x27 ; s promises not! To Thessaloniki and Crete city to the region: Bay of Islands NZs! Conflicts which we had to add it. ) I 've wanted to do trip. Their `` supervisors '', one thing is clear early victim of the best cruises I have been through. Time and were unable to flush toilets or wash their hands the fact there is no one under age! Live from the moment we boarded the ship before dinner each night so use... Wanted an answer right away your trip before booking extras ' we enjoyed a guitarist in two-story... It the ones they have, it the ones they do not even cover the South Pacific Islands due Viking. Board at this time and were unable to flush toilets or wash their hands guitarist in the two-story Explorers in. Your photos and videos with others to prove the truth of your words a goodwill gesture a... Shortage of entertaining and educational things to do this trip for Years a Viking.... 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