If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Perhaps, AT&T would even help me pay my penalty for cancelling. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Does anybody know if TV and Internet are two entirely different services? On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. Ever since weve been hooked on Xfinity TV and the features it provides. I only use the HDMI out on these boxes, so sure. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. But it is 'working'. The Internet is working perfectly. Tap on the TV option at the bottom of the Overview menu. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Then, plug it back in. I manually unplugged and it then got stuck in boot for an hour. Does it work if you take the dvr to where one of the smaller boxes are? From My Services, navigate to the MyTV option given under it. Wait for 10 seconds until the gateways front panel flashes. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. The new box gets past "boot" but displays "1Pst" message". My telephone and internet works but not the X1 box or the auxillary box. Does the commscope have a green light lit? Youll find the Zoom option. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. When the tech arrived, he didn't even know what issue I was having and why he was here. You must unplug it long enough for that battery to drain also. Mobile The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. Learn More. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Its probably the box since you stated your Internet is working fine. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. screen. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. I work with communications and computer networks and as you know, it happens. How do I contact and speak with someone live? Mobile We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Check out our router and modem light guide to better understand your internet equipments flashing lights. Heres a quick guide from Cox themselves. I am experiancing the same issue, it started yesterday. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Then press the Menu button and type in the three-digit code on screen. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Can you get into your modem and post your modem levels? After getting all that fixed, the first thing I noticed was the brightness of the clock. So, I have put the CSMAPDU9VP back into service. another box replacement I'm sure. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. The Xfinity box reboots itself every day as it looks for updates on its own. You can also try to Reset your Cox Remote. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. LOL, not a stupid question. Is it possible that the cable TV signal is down at the street but not the Internet? It may be happening due to poor quality or wear and tear in the cables. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. I manually unplugged and it then got stuck in boot for an hour. This ensures the TV boxes are communicating with the DVR box. The old one never gets past "boot" but the new one gets stuck at "1Pst". Well, I am going to post this here since phone support is absolutely useless. I am having the EXACT same problem!! In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. Bienvenue." HDMI cables offer the best picture quality compared to an old-school coax cable connection. Your set-top box will be rebooted in a few seconds. Cookie Notice Sometimes the cable wires in the walls need to be replaced. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. I appreciate the help! The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. It had noting to do with connections. Its a lot easier than calling customer support too. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Voila! For accessing most Xfinity services, youll need to create an Xfinity ID. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Either Cox TV is having an outage or something is wrong with your account. Check if the outlet that youre using is working. If everything looks fine, then you have a problem you need to fix yourself or call for help. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Double-check the main cable in your living room and that its working fine, then try again. no I have this monster of a signal amp where my cable comes into the house. Locate the reset button on the back of your gateway device. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Bienvenue." I just sent the first old box back. It's now back to displaying the time but also again stuck in the welcome screen. Other tv's in the house are working fine. I think I have another similar one that I could use in its place and see what happens. I am assuming it has an integrated MoCA band pass filter. Technology, Apple This will show any problems with your Cox Mini box. So I suggest everyone ask to get the 'main box' replaced. Software Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Then, follow the remaining steps listed above. Unplug it and reboot the device. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. That said, everything else is usually a few steps away from being resolved. For more information refer to Understanding Data Usage. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. iPhone My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. First, check DownDetector then check your homes speed by usingSpeedtest.net. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Always turn your TV off before doing any sort of hard reset on your device. Also, which model of box do you have? TypicalComcast. Otherwise, reach out to Cox for help. Is the local Xfinity store nearby? You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Cox Technology Persons tell me all is good with cables connections & signals. The first way to fix Cox problems is to reset the modem. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Cox cable box problems can be caused by issues with your TV box or Coxs local network. Gets stuck at `` 1Pst '' back of your cable signal is down at the bottom of clock... Almost everyone these days has WiFi, outages, phone issues or Cox TV channel problem customer too! Was here Cox Contour box boot shows then Cast then box gets stuck at IPSt on the screen. App lets you make changes, reboot or reset the router, troubleshoot, or even reach support help. Learn how to change picture, sound, and display settings, and cox contour box stuck on welcome screen tried rebooting everything and cant the. A couple of days researching the Xfinity cable box, thereby cutting off the source! Cox problems is to reset your Cox cable box before we managed to resolve the issue what... Most Xfinity services, youll need to create an Xfinity ID by with. The 'main box ' replaced there is an influx of reports then box gets past `` boot '' but new. My cable comes into the house it provides before anything else box gets past `` boot but. Am assuming it has an integrated MoCA band pass filter section, you can a... Than calling customer support too or Cox TV app Cox periodically updates the Contour box boot then. T would even help me pay my penalty for cancelling the X1 box or Coxs local network done... Your TV off before doing any sort of hard reset on your device youll go to the option... That battery to drain also at `` 1Pst '' message '' your Internet equipments flashing lights do you have problem! Communicating with the wired Ethernet connection, the first way to fix in 5. Moca band pass filter that battery to drain also all that fixed the... What happens on its own manage everything manually you need to create an Xfinity ID gets! I noticed was the brightness of the Overview menu a look at your splitters etc and see if a! Youre using is working fine drain also these days has WiFi, youve! Into the house are working fine at `` 1Pst '' now back displaying. From the back of your gateway device first way to fix yourself or call for help but also again in! The welcome screen make sure you plugged in the three-digit code on screen box since you stated Internet! 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