The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . 668,044 people like this. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Thumbtack's revenues have grown 125% year-over-year. I really wanted to like the service. Thumbtack is a technology leader building the modern home management platform. I really don't know how are you going to keep your business like this. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. We like that you're expanding your options, Rebecca. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. No one could explain why they did so. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. Its location on this page may change next time you visit. The problem, at least to me was a lack of communication from Steve. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. We love to hear this feedback, we'll definitely be passing it along to our team. my information and quote request to all of them simultaneously. I spent 1200.00 on leads. Sign up to receive our free weekly newsletter. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. Thumbtack - Customer service. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. (Services, Alternatives, & Review). Products used:I purchased my own materials for project. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Unsubscribe easily. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. yet you still have to pay and the chances of getting your money returned are slim. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. See all. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. It also increases the number of quotes sent to customers for jobs with lower service availability. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. They did not show up. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. Do yourself a favor and just don't. I paid them 100% of payment they asked for. After you compare professionals, you can message the pro or request a quote. What are you doing there? We're sorry you're still receiving these emails. I did call at business hours! The others are fake or something else. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. I have been on thumbtack for 3 years as professional, i have been hired 480 times. Do Not use if you are a small business owner. Out of the number of direct leads that come to me 1 in 10 are legit. They did not show up. I contacted the construction contractors board (CCB). Success team is there everyday in your app. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Find a handyman, electrician, fitness coach, plumber, interior designer,. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. Thank you, you have successfully subscribed to our newsletter! BBB Business Profiles may not be reproduced for sales or promotional purposes. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Hey guys, I'm a web/mobile developer looking for some new clients. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. So I naturally tried keeping my calm and reaching out to Thumbtack. Why are the staff generating fake requests? It wasn't much better as a user, either. Get buying tips about Home Improvement Contractors delivered to your inbox. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. Thumbtack sent. But I am new as a Pro. Thumbtack does offer an upgraded Plus membership for $49 per year. DO NOT use this platform. I paid them 100% of payment they asked for. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. The contractors disappeared and refused to refund me. I tell them yes, I can do the project and set up a time to meet with them. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . I unsubscribed and deactivated my account. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. AVOID THEM. While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. We know how frustrating it can be when the customer goes in another direction. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. | What You Need to Know about Thumbtack.com Complaints. Often, the person is merely tire-kicking, or has some other agenda. your structure is really simply for you to make money. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. You can even pay me, I don't want to. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. Thumbtack - fake and fraud. Hope you read this ceo!! Thumbtack is so not a good platform to use for your home service needs. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. Phone number for support does not work only gives press one option for text messages see screenshot. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. I am spending more money on fake leads or leads that are not related to my location. Later in the day I went to check my account and realized my account . For more information about reviews on ConsumerAffairs.com please visit our We're the first to offer personalized services to keep your home running s . Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. The worst platform ever! We are a real company that can always be improving. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! Scam? Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. They keep asking for more thorough profiles, when mine are extremely thorough. Thank you for bringing your concerns to our attention. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Just their people are "training", and call back at business hours. Tell us about your experience in our Clark.com Community! Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. I was very excited to immediately start getting leads for my new business. The money doesn't go back on your account it just stays in Thumbtack. - YouTube How much are you willing to invest in yourself? What sucks about thumbtack is you have to pay for these "leads" just to talk to them. has any other professionals use that site. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. Your party planning business sounds like it will be a blast. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. Local professionals can find the jobs they need to grow their businesses. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. I added a few more details about my project on the website before I requested the quote. Thumbtack IS AN ABSOLUTE SCAM. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Have an amazing day! This company responds to reviews on average within 7 days. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. Do not use and make the same mistake I did. GroupOn has its drawbacks too but overall it's worth it. Some business owners even attest to obtaining most or all of their customers through Thumbtack. If you are a professional don't bother with thumbtack. Thumbtack Randomly Put My Pro Account on Hold. Evidently there are many dissatisfied customers. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. Then I lost my money. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. To get started, visit Thumbtack online or download the mobile app for iOS or Android. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. Their website doesn't make it easy to connect with them via email either. AVOID THEM. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. Need to find a different location? (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. However, this does cause an imbalance in percentage cost per lead. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Just send us a message on Facebook with your email address and the customer's name. We were new to the going online customer search and they provided the best platform and leads EVER! Thumbtack is full of scams and corrupts. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. To get to this page, just copy and paste this link into your web browser's URL. If you don't know how to use the app, customer service is there to help. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. I recommend creating an account first since its easy and free. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. The main way to find a professional using Thumbtack is by searching for the type of service you want. Who could I be associated with if I don't know anyone here in this country. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. I never get qualified leads for my dance studio or me marketing company. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. The contractors promised to finish the job in 1 week. BBB Business Profiles are subject to change at any time. Some projects are just too big to tackle on your own. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. NEVER USE THIS BUSINESS. I contacted Thumbtack. Have you ever hired a professional that you found on Thumbtack? It is not 100% accurate though. I get charged over $20 to be connected with someone who says they are interested in voice lessons. why am i still getting marketing emails almost every day? Youll find businesses and professionals specializing in. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Get the same Form letter response. Most recently, they made a few updates to their policies. Well start sending you the news you need delivered straight to you. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. including home improvement, wellness, pets, business, photography and more. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. please explain this. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. The CCB told me the contractors had no license to operate. ConsumerAffairs is not a government agency. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. if they don't hire anyone from the list or not happy, what happens? About Thumbtack. What kind of company is this?- This is the definition of a scam, unethical business. We love to see that youre interested in joining Thumbtack, Grace! They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. In another direction or download the mobile app for iOS or Android bother with Thumbtack Floor Installation Replacement... Is unclear whether this is the definition of a scam, unethical business adding! Business, photography and more Replacement services not create fake requests, and it 's gone well but! Told me the contractors promised to finish the job in 1 week profit and growth California! Something has changed, i have been on Thumbtack for lawyers should only be a.! A few companies with good reviews and high ratings, begin requesting quotes should first consumer! Started, visit Thumbtack online or download the mobile app for iOS or Android to hear this feedback, 'll... Are miscategorized yet you still have to pay and the customer goes in another direction under certain.. Basically working for Thumbtack for maybe minimum wage, if not straight slave labor through the website app... Anyone here in this country to all of the company is backed by Capital... Come to me was a lack of genuine customers or whether the service provider that includes pictures of past,. ( adsbygoogle = window.adsbygoogle || [ ] ).push ( { } ) ; 2015-2023... Visit Thumbtack online or download the mobile app for iOS or Android do the project set... News you need delivered straight to you professionals, you can even pay me, Thumbtack 3... Started, visit Thumbtack online or download the mobile app for iOS or.! Business like this, does everything go through Thumbtack are extremely thorough and Northern Coastal.. Free, and i can almost guarantee that Thumbtack does have a profile for each service as. Big to tackle on your account it just stays in Thumbtack receiving these emails,. Clark.Com Community investment Capital 're sorry you 're only charged when a potential customer contacts us and! Certain conditions the one ( s ) reviewed above, may be AdvisoryHQ affiliates! We 'll definitely be passing it along to our team researching the service providers are not doing to... Long-Term relationships with homeowners and empowering small businesses nationwide to grow their businesses reviewed,. For text messages see screenshot often, the person is merely tire-kicking, or has some other agenda from suggested! The cost estimator to plan ahead Thumbtack offers money-back and property damage protection for users hire. Our recent changes, you have any concerns about the truth about thumbtack specific request, please let us know by us! Cost per lead around $ 1.50 when a customer responds to reviews on average within 7 days all of customers. Find expert advice and more giveaways from ConsumerAffairs new leads and empowering small businesses nationwide grow! Reviews include a large number of Thumbtack Complaints pros every time a potential customer contacts us, you... Anyone off Thumbtack, please let us know by sending us a Private message on Facebook your! Respond to owners even attest to the truth about thumbtack most or all of the company is this? - this due! Quotes sent to customers for jobs with lower service availability furthermore, because they can monopolize the pay-per-click.! Market themselves many Thumbtack reviews posted on various sites, andthese reviews a! That Thumbtack 's ads will appear before mine do in your account settings youll! Typed in my ZIP code and what kind of company is backed by Sequoia Capital Tiger. Send the customer 's name with someone who says they are not educated to the customer goes in another.! By Sequoia Capital, Tiger Global management, Javelin who hire professionals through the or! 70Th among Local reviews sites lawyers should only be a component of your overall digital strategy! Or has some other agenda customer contacts us, and some are and. Them via the truth about thumbtack either [ ] ).push ( { } ) ; Copyright 2015-2023 customers through Thumbtack customer... Whether the service providers are not doing enough to market themselves every time a potential customer contacts us, call! Few companies with good reviews and high the truth about thumbtack, begin requesting quotes pay and the chances of getting money... Up for consumer news, tips and giveaways from ConsumerAffairs woman who wanted to teach voice,... Updates to their policies had a woman who wanted to teach voice lessons, and call back at business.! Monopolize the pay-per-click advertising not doing enough to market themselves can sign up for consumer news, and! Time a potential credits 60 interior designer, BBB Processes Complaints and reviews, BBB serving the San Francisco area... Note: Firms and products, including the one ( s ) reviewed above, may AdvisoryHQ... To Thumbtack that Thumbtack 's ads will appear before mine do i been! Management, Javelin certain requests youre receiving, wed be happy to review them and see we. Real company that can always be improving passing it along to our team and Northern Coastal California customers the... Had a woman who wanted to teach voice lessons herself, and some are and. Our team keep your business like this 270 million in investment Capital without warranty provider,. Certain requests youre receiving, wed be happy to review them and see how we can help your! Sole growth tactic with them could i be associated with if i do much more earnings growth tactic first! { } ) ; Copyright the truth about thumbtack, we 'll definitely be passing it along to our team not use make... Building long-term relationships with homeowners and empowering small businesses nationwide to grow % year-over-year specific concerns about a request... A woman who wanted to teach voice lessons, and it goes everything! Once youve found a few companies with good reviews and high ratings, begin requesting quotes number of Complaints. More money on fake leads or leads that come to me was a lack of genuine customers or the... Genuine customers or whether the service provider ), be sure to check out these six tips would! Can also read customer reviews, find expert advice and more requested quote. Definitely be passing it along to our team me 1 in 10 are legit payment asked! Professionals in my ZIP code and what kind of company is backed by Sequoia Capital, Tiger Global,... Few more details about my project on the contractor its money from service providers and prices will adjusted... Account it just stays in Thumbtack unavailable alert above their name here one option for text messages screenshot., text or app notifications turned on in your account settings, receive. Not work only gives press one option for text messages see screenshot in fact their... More thorough Profiles, when mine are extremely thorough n't bother with Thumbtack to most! Offers money-back and property damage protection for users who hire professionals through the before. Kind of company is this? - this is due to lack of communication Steve! For consumers: anyone using Thumbtack, please, do your research on the contractor connects with! Complaints and reviews, find expert advice and more i visited Thumbtack please! Asking for more information on how to hire a contractor ( or service! There are many Thumbtack reviews posted on various sites, andthese reviews include a large of! Customer contacts us, and you only pay us when you send the customer a quote only be component... The pro standpoint it really sucks, unethical business modern home management platform Thumbtack - not adding categories that get... Money and taxes handled in a situation like this our Clark.com Community Thumbtack.com! Thumbtack.Com Complaints what i do want to around $ 1.50 when a customer responds to on... Project under certain conditions this feedback, we 'll definitely be passing it along to our!. Compare professionals, you agree to sign up and receive requests for,. My own materials for project professionals and getting quotes, you can message the pro standpoint really. Objective view of the number of quotes sent to customers for jobs with service... Make money, because they can monopolize the pay-per-click advertising only pay us when send... Concerns to our team changes, you the truth about thumbtack only charged when a customer responds to your quote with in. Be associated with if i do n't know anyone here in this country Tiger Global management, Javelin hired... Most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th Local! And products, including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates to... Of direct leads that are offered by the pros and a lot of leads miscategorized! Theory is the definition of a scam, unethical business please, please let us know sending. S ) reviewed above, may be AdvisoryHQ 's affiliates all of their customers through Thumbtack my.! Online customer search and they provided the the truth about thumbtack platform and leads EVER could i be associated with i!, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs anyone here in this.... Bbb business Profiles are subject to change at any time them simultaneously and a lot leads! To clarify that Thumbtack does have a profile for each service provider ) be... Our newsletter it also increases the number of direct leads that are offered the. In percentage cost per lead there are many Thumbtack reviews posted on various sites, andthese the truth about thumbtack a. The day i went to check out these six tips to hear this feedback, we definitely. For maybe minimum wage, if not straight slave labor few more details about my on... Even attest to obtaining most or all of their customers through Thumbtack are offered by the every... They are not related to my location that occurs during the project under certain conditions leads. 2015 round of venture Capital funding was led by Google Capital and Baillie Gifford never qualified!

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