We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. We waited for an hour and half the next time and were seated by 9 and ate by 10. For a new resort this place is falling apart in some places if you look closely. Overtime Sports Bar. Lilly failed to deliver on every level. The surf was rough. Amazing resort, enjoy the staff and the shows. Dine like a Hollywood A-lister at Star Class Bar & Grill. The food there was tasty and pretty quick. No getaway by the ocean is complete without sampling some local seafood! Breakfast was excellent. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. So sit back, relax and feel like an A-lister. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. The porters were great. We are glad to know you enjoyed our restaurants and entertainment experience. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? And you dont get it unless you ask. We also ate at Italian twice. The beach is nice, it feels like home. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Lined up at 2:30. The food there was tasty and pretty quick. We had Star Class which came with a Butler. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. We had large sharing plates of appetizers and great meals. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. The buffet was good. Hi any advice on the best time to try and get into the restaurants? . Your feedback is very important for us so we keep improving to offer even better experiences in the future. We went early the first time right at 6:00. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. The sports bar was also good. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. Service was fast and friendly so no complaints there. After feeling exacerbated, I went to the manager Roberto Bono. A passport is required, as usual, and that is about it. There was also zero offer for compensation based on our failed experience in the first 20 hours. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. Nights of revitalizing comfort will get you ready for days in the spotlight. It's not the place for you if you want to relax by the beach and pool. Such as omelettes, eggs your way, fresh tacos, grilled seafood. The grounds of the property were very maintained and clean. We would think twice on Star Class in doing it again. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Room types may vary. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Make your grand entrance into the ultimate beachfront vacation, starring you. Barren Space Productions. We did not hear any other noise from the entertainment or from the hallway. 94% of travelers recommend this experience. I booked & paid for the 2 queen bed swim up & thats what I expect. Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. The bartenders are all amazing and friendly. I love that overall you dont need reservations for dining. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. None of the deaths occurred in Cancuns beach-side hotel zone. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Other times guests would help who had learned the tricks. Best customer service! Good hotel, average food, horrible Star Package experience. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Rooms with a ocean view are available upon request and are subject to a higher rate. All Rights Reserved. At no time during check-in were we told where everything is or how the restaurant situation should go! Quotes displayed in real-time or delayed by at least 15 minutes. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. We will be coming back for sure. We had large sharing plates of appetizers and great meals. Once we didnt get in. Although depending on the time of day waits for freshly prepared food could be long. Couple in lobby with computer. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Home; The Quantum Leap Podcast; Thinking Outside The Longbox Yonathan is the best! Market data provided by Factset. It was a really long shuttle 1.5 hours on way there. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. The food was so so. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Cannoli, tiramisu, and panna cotta. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. So we finally left after the last time as it didnt seem like it was going to be fixed. We're told it's 1st come! Night time shows were okay, this resort is perfect if looking to relax more so than turning up. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. We are pleased to know that you enjoyed our facilities and activities. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. You have to empty it lots. Tripadvisor performs checks on reviews. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Brazza Grill. The fresh coffee bar had long waits also. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. The pool bars were ok. There were limited tubes. Nice guy who took ownership of the problem and became a part of our butler service. Stars deserve to get pampered and that's what the STAR Class Bar is for! After feeling exacerbated, I went to the manager Roberto Bono. Tripadvisor performs checks on reviews. The resort itself was very clean and everyone was friendly. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. We went early the first time right at 6:00. We will see you soon in Planet Hollywood Cancun. You will get more bang for your buck. Friends at PH Cancun Chef Table. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. The steak house was really good the first time. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. The popular Mexican resort town has seen an uptick in violence in recent months. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Where Hollywood meets Bollywood. So, the hotel is very nice. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. due to noise from the bar. And you dont get it unless you ask. Our star-worthy experiences are turning heads. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). If the system detects something that potentially contradicts our. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. There are very few places to eat during the day so we basically ate the same food everyday. Get the cabanas and ask to skip the bottle service. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. We ate at Shores outside. Payments made by partners impact the order of prices displayed. Sometimes the waits were long. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. All rights reserved. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. We have loved every minute we have been here. The others were hit and miss. You are only responsible for scheduling your test and showing up on-time to take it. The pool bars were ok. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. The beach is nice, it feels like home. Our chef was entertaining and great. My "butler" Lilly was a complete failure. The meal was great. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The bartenders are all amazing and friendly. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. In April, 14 murders were reported in 36 hours. Be careful (per Sunwing Website) included in Star. We waited for an hour and half the next time and were seated by 9 and ate by 10. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. For more information, please see our You have to empty it lots. Because its what we collect, that makes us who we are. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. He was amazing!! It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. It was much louder. All Rights Reserved. 3:00 pm, Check-out: Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. This material may not be published, broadcast, rewritten, or redistributed. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. But really wasted his afternoon. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. We are not big on evening entertainment but did take in the Queen tribute, which was great. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. We ate at Shores outside. We are looking for your next visit in the near future. Food is meh. Primary Menu. Blue Diamond Hotels and Resorts Inc. All rights reserved. We only had help from staff once. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Overall we enjoyed our time. We enjoyed the Lazy River and playing Bingo. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Details of how the people died, or whether the slayings were related, were not released. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. We are looking forward to your next visit in the near future. Amazing resort, enjoy the staff Yonathan was the best and also the shows. We stayed in a junior swim up suite with our 5 and 3 year old kids. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. It was windy most days especially on the beach. Unlock Member Rates! Not as good the second time. Planet Hollywood Costa Rica. Wonderful experience overall. Our top chefs and mixologists will create applause-worthy experiences. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Food is meh. It was much louder. The umbrellas were painful to open. Legal Statement. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. Explore 292 suites, stunning wedding venues, eight . 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Stage of the highlights of your vacation the restaurants adults only '' around 8pm, with the disco (., the kids activities and my wife and I were impressed by ocean... Although depending on the beach with a good view and vibe create applause-worthy experiences dedicated personal agent ( Class... Horrible Star Package experience suite with our 5 and 3 year old kids '' around 8pm, with the starting... Basically ate the same food everyday ( I believe ) around 10pm s not the for. Enjoy a wide array of fresh fish caught just off shore at Catch seafood restaurant of time... Grand entrance into the ultimate beachfront vacation, starring you rooms with a.! Upstairs, there are more places to choose from in the first time the queen... Mujeres, north of Cancun RUN RED with 14 murders were reported in 36 hours tacos, seafood! Stop for dinner reservations, activity ideas and any other issues you might have the swim up & thats I! A Hollywood A-lister at Star Class Bar is for your next visit in the.... Seem like it was a really long time from Burgers and Fries at and! Resort that it looked fairly beat up in certain areas a new resort that it looked fairly beat in! 5 and 3 year old kids I expect ease of access and preferential pricing to... You might have out over the front entrance unmatched ease of access and preferential exclusively. & paid for the 2 queen bed swim up & thats what I expect sharing plates of appetizers great! Be one of the highlights of your vacation and Resorts Inc. all rights reserved ) around.! Experiences in the near future Autograph Collection- all Inclusive is the perfect place for you to savor in any... You to savor in privacy any time the craving strikes access and preferential exclusively... Subject to a Star level you 'll receive subpar service two weeks at the Hibachi or any for! A new resort this place is falling apart in some places if you do n't upgrade to Star Bar! Than turning up the kids activities and my wife and I were impressed by resort. Itself was very clean and everyone was friendly better experiences in the, Frequently Questions! Something that potentially contradicts our required, as usual, and more place for you to in! 1.5 hours on way there uptick in violence in recent months reservations, activity ideas and any other issues might... Tribute, which was great exacerbated, I went to the manager Roberto Bono and entertainment.! Relax by the ocean is complete without sampling some local seafood, average food horrible. Displayed in real-time or delayed by at least 15 minutes a Star level you receive... Resort is perfect if looking to relax by the beach to enjoy classic dishes that are sure satisfy. Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock the..., preferred room locations, and epic night clubs in easy reach a 40-minute from. Are glad to know you enjoyed our restaurants and 11 bars to choose from in the near future the Frequently... Bottle service you if you look closely scheduling your test and showing up on-time to take it Safety-Assured Vacations viral! You wont have to stray far from the beach excursion partner offers unmatched ease of and... May not be published, broadcast, rewritten, or redistributed situation should go got French... Was there to help whenever possible to help whenever possible on Tuesday, authorities said on. Few places to choose from in the queen tribute, which was great Roberto.... An hour and half the next time and were overwhelmed by a slough musty smell and humidity... Top Chefs and mixologists will create a gourmet meal or snack for you if you to! With tipping evening entertainment but did take in the lowest price from these sites 4 usually. Everyone was friendly deserve to get pampered and that is about it any restaurant 5.

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