You can pay for your ticket with cash, card, contactless and Apple Pay. Excludes coach. Youll need to send your original train tickets and a brief description of the problems. You can renew 7-day season tickets at staffed ticket offices. Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. The origin or destination station must be a gated station. In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. If you cannot find the answer to your query please contact our Customer Relations team here. "Exciting developments are on the horizon so we would encourage our passengers to keep an eye on our website and social media channels for further news.. Sunday - 07:29 to 00:12. Check out our Season Ticket Calculator today to get started. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Belter bars and restaurants that wont break the bank! Longitude: 20.1640846. When you use your season ticket you must show your photocard at the same time. There are also seating areas in most stations so you can sit back and relax while you wait for your train. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. On this page you will find more information on frequently asked questions regarding Merseyrail services. Staff located in our ticket offices will be able to help. 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An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. Your interactive, shareable online planner & guide to great days out. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . Season tickets that are valid for a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Kirkby railway station is situated in Kirkby, Merseyside, England.The station is an interchange between Merseyrail services from Liverpool Central and Northern services from Manchester Victoria via Wigan Wallgate.It is situated 7.5 miles (12 km) north-east of Liverpool Central and is the operational terminus of both the Kirkby branch of Merseyrail's Northern Line and the Kirkby Branch Line . Where can I find out about train times and fares? Belter bars and restaurants that wont break the bank! Ticketing Hours. Find the travel option that best suits you. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. Merseyrail takes you further. Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by . All items found on our trains or stations are sent to our Lost Property office. Latitude 53.55349222. A. It's free, easy and takes no time at all. He had a return ticket. Can I book assistance if I have additional needs? Adult and child fares are available too. Win a Family Ticket to Southport Pleasureland! An error has occurred on the form. Answer 21 of 20: The trip report for my Birthday in March this year should have been for a trip to the Netherlands but with still so much uncertainty over Covid we took the decision to change,after 2 lockdown Birthdays I wasn't taking a chance this year,any TA. There soon could be a new 'tap and go' platform payment method. Please click here for contact details and more information. Traduzioni in contesto per "or, in the absence of ticket machines" in inglese-italiano da Reverso Context: It remains important to us that rail passengers can readily purchase their train tickets at all times, whether from ticket offices at train stations, from ticket machines, or, in the absence of ticket machines, on the trains themselves. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. You might find an answer to your query in our help section. READ NEXT:Aldi slammed by shopper for 'vile' word that children shouldn't see, Do you think the man's fine should be upheld? 16 Jan 2023 13:59:52 Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . Download the Passenger Charter Refund Form here. The Merseyrail Flexi-Ticket is available to buy from any staffed station excluding Chester and Liverpool South Parkway. This is a new ticket type which lets you buy 3 return journeys valid for travel within a 7-day period. You can use our network map to find out how many and what zones you need for your season. You may be entitled to a partial refund if no return journey is available. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. Station Car Park Operator Merseyrail Phone number 0151 555 1111 Email address [email protected] Opening hours Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:43 - 00:13 . You will find useful information on station pages, including the facilities that are available and onward journey information. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. Unsure about where to start your adventure? Outside of our office hours please contact us on 0151 702 2704. He added: "The fine was issued because he didn't have a ticket, but he did. We'll even highlight the cheapest prices! Can I claim a refund if I dont use my ticket? The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. There is no extra charge for bringing your bike. The county seat is the city of Liverpool; Merseyside also includes the metropolitan boroughs of Liverpool, Knowsley, Sefton, St Helens and Wirral. Our control room team will arrange for you to receive the help you need. Or by navigating to the user icon in the top right. Why does my train have fewer carriages than it normally does? Tickets bought through Trainline must be collected before boarding a Merseyrail train. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. "He gave me a 20 fine and my train ticket was also 20. Merseyrail tickets usually go on sale 3 months before the date of travel. phone number for birkenhead bus station Noend Tatical Documentao para posse e porte de arma de fogo. In some areas multi-modal tickets are available which means you can also travel on buses, and on ferries, for the same price. You can buy a ticket from any of our ticket offices or ticket vending machines. Pet carriers should stay on the floor (or on your knee if they are small enough). Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines. document.write(wday + ", " + lmonth + " " + date + ", " + fyear) Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. When you buy an advance ticket you will be told if there are any conditions affecting exchange or refunds. Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. Passenger Assist Meeting point Automated Ticket Gates Barrier Line. Our aim is to keep our customers on the move. Our newsletter will keep you up to date with all things Merseyrail. Permalink. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. Beat the rush and save on price too. A booking confirmation email or reference is not accepted as a valid ticket for travel. As with most Merseyrail stations, it has a ticket office that is fully staffed from start of service until after the last train has left (closing shortly after midnight). Win a Family Ticket to Southport Pleasureland! The Merseyrail Flexi-Ticket supports social distancing and reduces the number of times you have to visit a ticket office or queue up for tickets. Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. Sue Anderson said: " Appalling! At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. They all seem to display 'coming soon'. This page was last updated For example, if you paid by credit card, your refund will go back on to your credit card. Your interactive, shareable online planner & guide to great days out. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. "I feel the system is geared to catch people out, it's not fair. A display screen on the contactless box says 'Coming soon', above the Merseyrail and Merseytravel l ogos, as well as the Liverpool City Region logo. Stations. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. Ticket office window. You can take your bike on any Merseyrail train if there is space. Outside of our office hours please contact us on 0151 702 2704. The Passenger Charter is available here or from any staffed ticket office. For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. Mark Devine said Merseyrail was "stuck in the dark ages". Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. You can also check the accessibility of any station. It just puts people off reusing public transport because they buy a ticket but also face prosecution. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Your interactive, shareable online planner & guide to great days out. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. How can I find out about the facilities at my station? Staff are on hand to ensure that you get the best value ticket for your journey.". Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train. Merseyrail operates 66 railway stations across two lines - the Northern Line and Wirral Line, which are dedicated 750 V DC third rail electrified lines converging into rapid transit-style underground sections in the centres of Liverpool and Birkenhead. How do I make a claim for compensation when I have experienced a delay? If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. // End -->,