About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. It's your responsibility to renew your pass. Please make sure that your photograph meets our digital standards. A letter from GP/Consultant confirming that you are without speech. Check when you qualify by visiting GOV.UK. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. taken against a white or pale background. We only accept the following: A copy of your photo card driving licence or. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. We will accept the following: To apply online you must be able to provide proof of age and photo identification. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Metro Card will launch on 2 December, replacing Walrus. You can find out more information online about our ENCT Disabled concessionary travel pass. Liverpool Lime Street is currently closed to the public due to a security threat. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Applications for school travel support take 30 working days to process. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. No, you will need to buy a ticket for your journey. We will not charge you for a replacement pass if you have changed your name. I have lost my Multi-journey Saver ticket, what should I do? Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. You can apply for a bus pass up to 8 weeks before it is needed. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. At all times, on a Saturday, Sunday and bank holidays. Find out about public transport fares and passes. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. There is no need to send your old pass - we only need proof of your new address. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. The police will give you this number when you report the theft. Beyond the 60 days there is a charge of 10 to replace a lost pass. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. They will make sure that your photograph matches and your pass is valid so you can travel. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). You can find out more information about the DVLA standards onlinehere. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. Further information on the disabled persons bus pass. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. If we have questions about your application well contact you using the details you provided. I have lost my pass/it has been stolen. You'll need to provide a crime reference number. 8am to 6pm - Saturday, Sunday and Bank Holidays. Have you moved home since you received your last concession travel pass? Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Updated 01:22, 8 MAY 2013. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Your transport needs will be included in your support plan. . Your supporting evidence must be dated within the last 12-months. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. can i use my greater manchester bus pass in blackpool Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. However, if you receive Universal Credit you will not have to pay the fee. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. You can also replace your stolen bus pass by phoning us on 01634 333 333. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Make sure that you have told us if you have changed your name . If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. This is likely due to your active Direct Debit payment date on your account. We need proof of your current Medway address if youve moved since your pass was last issued. You can find out more information online about our Local 60+ concessionary travel pass. %PDF-1.4 In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. /ColorSpace/DeviceRGB If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. We are sorry for any inconvenience caused. /Length 16938 There is no need to send your old pass - we only need proof of your new address. We aim to have normal service resumed as swiftly as possible. If your Senior Pass has been stolen, report it to the police. If so, please contact your local Council Caerphilly on 01443 866550 If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Renew a bus pass. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. Or, you can visit a Merseytravel Centre in person for further support. >> We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. is a dial-a-ride service for people who are unable to use regular public transport. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. Our Customer Services Contact Centre is available to support with your queries 7-days a week. I confirm that the photograph I have provided is a true likeness. School travel applications - information for parents. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Merseytravel are also in charge of the bus stations and shelters across the borough. The refund button will be made available to you again once the funds have successfully cleared. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . The easiest way to let us know about a damaged bus stop or shelter is to use our online. February 27, 2023 equitable estoppel california No Comments . For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. We aim to have normal service resumed as swiftly as possible by Contacting us funds have successfully cleared correct will... 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