Openforce simplifies your contractor management processes by providing a single platform solution. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Across the web. Main hustle or side gig its all up to you. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Across the country. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. With VirtualFlex, theres no need to overstaff. You get to dictate when and how often you commit to providing services. VirtualFlex solves for that. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Conducting inbound/outbound customer service calls. Submit an application for an available virtual contact center opportunity. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops agents are simply better. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. Creates or links a user in the application when assigning the app to a user in Okta. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. There is absolutely no paid training. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Connect contractors to affordable commercial insurances. The agent community sits at the core, and we dont take this lightly. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Once the Openforceplatform was in place, a major pressure point was released. Cookies are required to login to this site. I have children who are active in sports, so it allows me to be there when they need me. They want right-time. Our scalable platform lets agents define their availability. Capable of displaying at least 1024 X 768 pixels. Keep in mind, the more you service, the higher your earning potential! Want to become a Liveops agent? Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Log-in to the worlds easiest to use Learning Management System These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. The more investment you make in yourself, the greater the reward. Forgot Password? They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Different programs have different pay structures. Managing multiple systems, programs, and screens simultaneously. Sign in or create an account. View our background requirements here. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Liveops is a legitimate company. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Please review the Liveops basic technology requirements by clicking here. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Without a doubt, they are the most organized company weve ever worked with. Contact UsBecome an Agent. This app integration supports Single Sign-On. Thats what were there for. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. I love the freedom element. To accept cookies continue browsing as normal. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. See Capabilities for more details. The hardest part of the job is when the call volume is low. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Build a thriving work-at-home business providing remote customer service for top brands. Qualify and onboard contractors in record time. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. - Liveops The modern contact center. We use cookies to improve your experience on our website. Push existing Okta groups and their memberships to the application. Agent Login Username / Email Forgot password? Copyright 2023 Liveops, Inc. All rights reserved. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Grow your home business through Liveops client network, working with the brands you know and love. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Liveops energizes agents through rewards and recognition. LiveOps will not sell or share your information with third parties for marketing purposes. Login - LiveOps Inc. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Liveops mobilizes reliable, brand-certified agents. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Google Chrome (latest version) or Internet Explorer 11. Take your first call. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. Ditch the paperwork and endless manual tasks. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Not everyone will be as precious with your business as you are. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Come on board! Dual Monitors are strongly encouraged (often required). Improving Peoples Lives. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. No you are not paid for training. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. We use cookies to improve your experience on our website. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Authentication (SSO) API Event Hooks Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Virtual. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Live far from an urban center? Autonomy. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. The freedom of an entrepreneur. We couldnt have done it without Openforce. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Support. The world class support of Liveops and unparalleled access to world-renowned clients. Why become a Liveops agent? IT Support You are using an unsupported browser. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Director of Customer Care, healthcare organization. Keep contractors happy with accurate payments on time, every time. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. A thriving work-at-home business providing remote customer service needs with greater flexibility, lower cost and outcomes... 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