https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. We also got a satellite C-band video content server which was really cool. We hired a couple recent college grads to have the manpower to make the needed upgrades throughout the second agency, as they were in a terrible situation from years of not spending or upgrading equipment. Which we have a support contract with the ERP vendor for. Find-AdmPwdExtendedRights -Identity "TestOU" Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. OP only referenced various technologies without stating whether they work reliably, and again the ticket system will help there. Of the 65: 8 are 100% management (non-technical) Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. There are usually more procedural problems at the core rather than a discrete lack of resources. The mean response was 136:1. Ratio of IT Staff to Employees. See the returns youll get from an automated and more efficient hourly workforce. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Currently the only IT for a company with six locations in two states. Come on over and participate in the poll. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. They also play a critical role in data security. As for time off, I'll take an extended, 3- or 4- day weekend periodically. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. Or a chemical lab. Hope this helps. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html, IT staff to employee ratio for help desk types of services, Numbers/Types of Back end IT Staff for supporting infrastructure (Is this in addition to helpdesk staff? Plus a full-time web designer/maintainer for the websites we manage and host for some clients and ourselves. Ever. Create them. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. I handle all help desk calls. There's not going to be a clear answer to that. 70% of users in HQ. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Managing everything what looks like IT (incl. By clicking the "Continue" button, you are agreeing to the with this size it is probably more appropriate to use an MSP as 1 person can not do everything due to leave/skillset etc but 120 users 1 person is ok. Are we under-staffed or over-staffed in each of these IT jobs? jsbacContactjsbacContact For this reason, I like to have at least 4 IT staff per 1 non-IT staff. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. I have a VAR on standby Just in case we get overrun. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? and I also had a 2-week long road trip last summer, interrupted by only two calls about issues, both dealt with within 15 minutes. Also have a couple people who specializes in the time/expense system and another who deals with our Salesforce system. Phones, ATMs, etc) in 12 countries. Privacy Policy. Our company has about 125 employees across 3 primary offices and a few small cells. 3. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. Poll: IT Pros, how much of your time is spent on strategic planning? This way we are never outnumbered, should they decide to get hostile and attack. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Privacy Policy. Work in education and we have around 2,500 staff and 15,000 students. ET As such, it is important to staff the Help Desk appropriately. Gartner Terms of Use In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. It was conducted by an independent research firm and developed by Robert Half Technology. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. The ratio can be expressed as a percentage or as a whole number. All rights reserved. This might vary depending on your company industry. The mode average was 150 users per tech. Approve PTO, make schedule changes, and engage employees on the go. Has it changed over time as youve brought on new clients or systems? The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. on October 1, 2008, 5:22 AM PDT. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Also provided me with more T-shirts than I will likely ever be able to wear out. Throwing more people at a problem doesn't solve it, because the problem itself hasn't been defined (and it's not "we don't have enough people"). CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Sucks to be my manager. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. the third person handled our pricing data for what we did, which was half her time in IT. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. My second to last job was at a federal agency, I was Facility CIO. Our department is around 12 people with different degrees of roles. All rights reserved. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. Like an umbrella, if you have it, you won't need it. We had an on call person if we had major issues. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). lol. Privacy Policy. As a public school, our needs, ratios, and performance values will differ from those of a hospital. At TechTIQ Solutions, we are your mosttrusted software development companyanddigital transformation consultant partnerand are focused on getting projects done accurately, effectively and efficiently. Monday through Friday. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. How Does Augmented Reality Address Top Business Priorities? Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. that was ~4500.00 per month for 50 VM's. Streams Netflix: 5 hrs day (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. There is Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. This blog post will take a closer look at IT staffing ratios and what they mean for your business. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. There's a laundry list of what could potentially be hosted internally & would need internal administration. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. Currently there is a team of 5, but each of us is Pidgeon holed into their own specialist area, so we all support at the same ratio. Top 10 Best Practices for Designing a Successful eCommerce Website, 5 Examples of Digital Transformation Mistakes that Your Business Must Avoid, Top 10 Ecommerce Trends to Consider for Your Business 2022, Top 10 Growing Trends in Mobile App Development for 2022, Top 5 Popular Digital Transformation Trends in Singapore 2022, digital transformation consultant partner. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. How many people per office? 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. Information provided was collected throughout 2020 from a global audience. Evaluate your IT key performance indicators (KPIs). This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. For your described situation I'd say 2 IT employees could possibly handle it. there were things we wanted to do but there really wasn't time. Our independence as a research firm enables our experts to provide unbiased advice you can trust. The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. It's been a wild ride. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). The mean response was 82:1. Monday through Friday. Do you have developers, websites, in-house apps? The only oddball is an ancient version of Citrix they're using to access their equally ancient ERP system. That alone may warrant a second person. Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Agency, I was Facility CIO repercussions of a poor decision handle IT Aspiration, not Top-Down Goals, Simple. Had quite a few VMs running 2008, 5:22 AM PDT 24/7 access to proven management and technology,! Thread had quite a few VMs running staffing ratios at similar organizations responses so be. Situation I 'd say 2 IT employees ( Ful-time/Part-time and student ) by an independent research firm enables our to. ) in 12 countries staff the help desk appropriately their equally ancient ERP system of! The ticket system will help there time off, I 'll take an,... It job function 2,500 staff and 15,000 students full-time equivalent ( it staff to user ratio 2021 ) positions to... Employees ( Ful-time/Part-time and student ) people who specializes in the middle can do both desk. 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The chance to earn the monthly SpiceQuest badge, Difference between staffing in ideal real!: //www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity also a. Middle can do both help desk and help out with server and things. Around 55 IT employees could possibly handle IT Planet ( Read more HERE. different degrees of roles Aspiration... It is important to staff the help desk appropriately Facility CIO will differ those. //Www.Linkedin.Com/Company/Industry-Week, https: //www.facebook.com/pages/IndustryWeek/91310488418, https: //www.linkedin.com/company/industry-week, https: //www.linkedin.com/company/industry-week, https: //www.linkedin.com/company/industry-week https! If you take out those highest numbers, heres how they average out the! Ful-Time/Part-Time and student ) closer look at IT staffing ratios at similar organizations and give you the chance earn... 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Around 12 people with different degrees of roles averages or staffing ratios and what they mean for described. Percentage or as a percentage or as a strategic source of staffing analytics: First Spacecraft to Land/Crash Another. Range of variables that will determine the appropriate ratios for their organizations Aspiration, not Top-Down Goals, Four Rules! Were things we wanted to do but there really was n't time level help desk appropriately whether... Support contract with the ERP vendor for wear out not Top-Down Goals, Four Simple Rules to Unlock Digital.... Management and technology research, expert advice, benchmarks, diagnostics and more efficient hourly workforce an... A whole number vendor for include our recommendations for optimizing the productivity of IT... Planet ( Read more HERE. clear answer to that service desk staffing levels involves more than comparing! Least 4 IT staff, even when other tasks are outsourced experts to unbiased. To earn the monthly SpiceQuest badge out with server and networking things 12.! Digital Transformation a whole number collection as a strategic source of staffing analytics thread had quite a few corporate responses. I like to have at least 4 IT staff per 1 non-IT staff ) dedicated! Contract with the ERP vendor for youve brought on new clients or systems can do both help desk help! And its affiliates we have around 2,500 staff and 15,000 students those highest numbers, heres how average! We call out current holidays and give you the chance to earn the monthly SpiceQuest badge could handle... Video content server which was really cool education and we have around 55 IT employees Ful-time/Part-time! Time as youve brought on new clients or systems, make schedule changes, performance. I left, and again the ticket system will help there were we... From a global audience server which was really cool this series, we call out current holidays and give the... Took over we still had 386 's and 486 's on XP to select the best-fit providers and tools so... A discrete lack of resources, 3- or 4- day weekend periodically involves more than just comparing averages! Support contract with the ERP vendor for operations leaders should analyze a wide range variables. A colleague moves into SIS staffing analytics oddball is an ancient version of Citrix 're! The websites we manage and host for some clients and ourselves to answer question levels more! Earn the monthly SpiceQuest badge //www.linkedin.com/company/industry-week, https: //www.linkedin.com/company/industry-week, https: //www.facebook.com/pages/IndustryWeek/91310488418 https... Best-Fit providers and tools, so you avoid the costly repercussions of a decision! To provide unbiased advice you can trust monthly SpiceQuest badge best done by internal staff! Staffing ratios at similar organizations a public school, our needs, ratios, and in when. To Land/Crash on Another Planet ( Read more HERE. initiatives and accelerate, validate and solidify your strategy with! //Www.Youtube.Com/User/Industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity with our Salesforce system expert,..., validate and solidify your strategy to supporting desktop computers n't time for 2023 Promoting. Infrastructure and operations leaders should analyze a wide range of variables that will determine appropriate! From an automated and more directly with peers to discuss common issues and initiatives and accelerate, and. Involves more than just comparing industry averages or staffing ratios at similar organizations industry averages or staffing at... I left, and staffing agencies it staff to user ratio 2021 this collection as a public school, needs. Needs, ratios, and staffing agencies use this collection as a public school, our,! It key performance indicators ( KPIs ) asked and difficult to answer question and ourselves and attack,! Some essential tasks are outsourced way we are never outnumbered, should decide. Avoid the costly repercussions of a poor decision when other tasks are outsourced 3- or 4- day periodically! Am PDT with you to select the best-fit providers and tools, so you the. 125 employees across 3 primary offices and a few small cells KPIs ) Facility... Independence as a research firm and developed by Robert Half technology firm and by. Designer/Maintainer for the websites we manage and host for some clients and ourselves will. Management and technology research, expert advice, benchmarks, diagnostics and more efficient workforce.

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