Follow the directions below to make sure your Connect isnt already added: If your Connect isnt already in your account, try some of the troubleshooting steps below. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. When you migrate your Google Wifi device to the Google Home app, or if you have a Nest Wifi device or a new Google Wifi device, you can manage two types of data collected in the Google Home app -- Cloud services and Wifi point stats. Check for Internet service provider outages. This includes information like how long the Wifi point takes to boot up, CPU utilization, memory utilization, and signal strengths between Wifi points to improve your experience and provide certain insights. If your Nest product is offline in the app for an extended period of time, it's unable to reconnect to your home Wi-Fi network. FYI, The Google mesh points are the older version (I wanted to be able to hard wire them). Tap Settings. Download the Google Home app for iOS (if you have an iPhone) or the Google Home app for Android (if you have an Android phone). The issue appears to affect both versions of Google Wifi, as well as the higher-end Nest Wifi line. User reports indicate no current problems at Google Nest Google Nest is a line of smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks. If you're unable to scan the QR code, tap. While you're doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well. When I tried setting it up, it said problem connecting to cloud. Ensure youre not using Google Workspace email: * Checking that you ISP hasnt given you a static IP, is so you might need to add that to the WAN settings . If every Nest product in your home is offline, your whole Nest home is disconnected. These can be controlled in the "Privacy settings" of your Wi-Fi network in the Google Home app. As we haven't had any activity here recently I'm going to go ahead and close the thread. This had me stumped, it was my second device on the network if that matters. Uninstall, then reinstall the Google Home app. ( Source) Workaround 2: I had this same problem. It fails when using either my iPhone with IOS or iPad with iPadOS at 16.1.1. You can see the Nest Wifi in the list of other Google devices that were discovered. The app detects that two of the hockey pucks use a wired connection. This might take a few minutes. To keep all of your devices connected, we suggest reusing the same network name (SSID) and password as your old router. Get an answer from an expert on the Google Home Help Forum. Routers in the network form a mesh with each other. I have the same problem. Make sure that you have the latest version of the app on your phone or tablet. Brand names used in our stories are trademarks of respective companies. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. Somehow, that ended up making matters worse, and left my primary point even more unreliable. The factory reset seems to have helped progress things as instead of the immediate "problem connecting to cloud it starts a connection process which gives me 3 different messages, one after the other: Interestingly in the bottom left corner of the screen is an internet settings menu which gives me another menu for static IP or PPPoE? Do I need to enter something here? Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" (, Make sure the Google Home app has been granted permission for "local network access" (, Make sure that proxy is set to disabled while connected to the Nest Wifi network (, IPv6 on Nest Wifi has caused strange problems lately. [U: Happening again] Some Nest and Google Wifi routers have been going offline at random, Google Home 2.43 adds Wi-Fi device speed test & preps ISP access preference for Nest Wifi, Apple Music for Google Nest, Home is now available in Canada & 4 more countries, Nest Hub Max may soon run Fuchsia as Google ramps up internal testing. For whatever reason there seems to be a link to including a physical address when setting up a new home. Factory reset your router or point. If you have multiple Nest Wifi Pro routers, you can use any of them as your router. I've added a screnshot of a continuous ping to 8.8.8.8 showing what happens. Follow the in-app instructions to finish setup. New comments cannot be posted and votes cannot be cast. I have tried to set up using my normal iPhone, an old iPhone as well as an iPad. . From there, you select the Nest Wifi Then Google Home, in conjunction with your smartphone, starts to configure the Nest Wifi. Connect the power back to the modem only and wait for it to fully back up. google-news. Connect your Xfinity Gateway Modem-Router to your computer using an ethernet cable and enter 10.0.0.1 in the URL. Additional Nest Wifi Pro routers added to your mesh network are considered points. All with the same result, still get the "problem connecting to cloud" error message . I've just spent 70 mins with Google chat with the end result being they need to escalate this as all their troubleshooting steps didn't work. Last problem: Feb. 28, 2023 at 12:12 p.m. Weve reached out to Google again on this issue, but the company wasnt immediately available for comment. Use a different device (phone or tablet) for setup. Set up a network that uses VLAN tagging. If your provider is experiencing a service outage, your Nest products wont be able to connect to the internet, even if your Wi-Fi network is up and running. Only when the app actually tells you to connect your modem do it at that point and it'll work fine. If you only have one Nest product, select your product above and try to troubleshoot that product individually before you try to troubleshoot your whole Nest home. But maybe not when combined? As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. Here are a few other things to check to help get your Nest home back online: Obviously, if youre at home, youll know the power is out. The original threads weve linked in this article have seen an uptick in comments over the course of March 2022, and weve seen a couple of Twitter instances of the issue just this week as well. Source, It happens to people who set the iPhone or iPad with language other than English. I'm running into the same issue. Tap the + symbol in the app's upper left corner. When you use our products, we realize you're trusting us with your information. Hi, thanks for your reply. Thank you! What I attributed to poor service from my local ISP (Spectrum) and/or a faulty modem, turned out to be this same problem. Your email address will not be published. However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. Factory reset. I have a Google Nest Wifi setup with a single mesh point connected. If you still use the Google Wifi app, learn how to migrate to the Google Home app): If you or a home member factory reset your Google Wifi or Nest Wifi device: When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: When your Google Wifi or Nest Wifi is managed through the Google Home app: if you are a member of a home that includes the Google Wifi or Nest Wifi device and you delete your Google account, learn more about what happens below: While Google Wifi and Nest Wifi don't track the websites you visit, your DNS provider may be able to associate your web traffic with your public IP address. Get an answer from an expert on the Google Home Help Forum. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port). Open the Google Home app on your phone or tablet. Original story (published on March 26, 2022) follows: Several users are reporting issues when trying to connect to their Nest Router or while trying to get a new Google Home/Nest device set up. Nothing can connect to Wi-Fi If you can't connect to your Wi-Fi at all, plug your laptop into the router directly using an Ethernet cable, and see if you can connect that way. Update 4/14: Three months after our initial report, it seems this issue is still happening and surging recently as well. If things are still failing to progress, please let me know and I'll be happy to look into more steps with you. Press J to jump to the feed. Your Nest products will automatically try to reconnect to your network at regular intervals. This is the only thing that worked. In no time, our stories got picked up by the likes of Forbes, Fox News, Gizmodo, TechCrunch, Engadget, The Verge, MacRumors, and many others. The router will now create your Wi-Fi network. Tap the. Before you set up your Nest Wifi router, make sure your modem is working and connected to the Internet. Google News If you have not changed the password before, enter ' admin ' as the username and ' password ' as the password. The Google Nest WiFi is priced at $189 (originally $269) for the starter pack. Troubleshoot your products individually. Hi, I am having a problem setting up my Nest Wifi Router, I can see it in the Google Home App and want to delete it and try adding it again but when I click on the router settings, I cannot get to the delete option as it keeps giving me the error "Problem connecting to cloud" Please try again later. I don't have Google Wi-Fi and all of my other Google devices work fine. The likes of smart speakers, smart displays, streaming devices, thermostats, cameras, doorbells, and routers have firmly established themselves as one of the best players in their respective domains. Disconnect the power cable and Ethernet cable from the Google Nest wifi router. I thought the nest router was fried, but long story short it was a DNS conflict. Fresh reports on Downdetector suggest that Google Nest is currently down or not working for many. Source. Moreover, the issue isnt limited to any particular device but is bugging numerous devices that are part of this automation system. ), add new Nest Wifi unit, then leave IPv6 off or enable it again. . Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. I'm just checking in to make sure that you've seen our response. So without further ado, lets check them out. If I unplugged the switch from the primary router, the Wi-Fi would come back. Open the Google Home app. Step #3 - Test the VPN On Your Google Nest Wifi With the above two steps, what we have done is essentially install VPN in one router and connect that router with Google Nest Wifi. However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. Fact of the matter is, rebooting works nine out of 10 times. When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: Your Google Wifi. Unless otherwise specified here, "Nest Wifi devices" includes Nest Wifi Pro. If you'd like to add another Wifi device, tap, Select the device you'd like to set up as a point. Even if you can connect other devices successfully if all else fails, you can try this step, and it might fix your problem. Thank you so much for responding to my problem. Hey folks,@olavrb, appreciate your helpful responses. Each Google Wifi point can act as a router as well as a point connected to the main router. If you use Wi-Fi extenders, disable them while you pair your Connect. Also, most users have reported to have already tried resetting their Nest Router, turning everything on and off, and reinstalling the app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's as if the occasionally the connection is lost for a few seconds. 10:15 am (IST): If you are currently facing issues with Google Nest, then you arent the only one having problems lately. Select a room for your router or create a new one. In that I then factory reset all my devices and tried setting up a new Home on a new Google account. Disconnect the power adapter from the modem. AndTheElephants Additional comment actions. Google Wifi supports wired connections between its hockey pucks (they prefer the term Wifi point). Anyway, we have curated a list of workarounds for you to try. Tap the WiFi icon. Log into Google Home app using your main account on your main device, and see the " Problem connecting to cloud error " Go to your Google Wi-if and Disconnect its Ethernet cord that's plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service provider's modem) I spent way too much time trying to fix this, so I hope it helps others! The. Set primary to be 8.8.8.8, secondary to be 8.8.4.4. Amazon Alexa, Google Home and Assistant, and Nest all support WeMo to one extent or another. If you still have the legacy, read-only Google Wifi app, the three types of data listed belowCloud services, Wifi point stats, and App statsmay still be collected if the relevant settings were turned on. I have tried to set-up using an iPad and an old iPhone along with my normal iPhone with the same result each time. Did you ever figure this out. Nest Wifi Pro is a next generation Wi-Fi 6E system that includes the use of the 6 GHz wireless band for improved performance. Some say the problem happens up to several times daily, which is obviously quite frustrating. Checking internet connection - Checking with your ISP. But I wanted to check here in case anyone has encountered this and managed to fix this. If not yet, I need you to connect to it and use the setup code as the password. I appreciate you. Make sure you meet all the requirements to get started. So give this tweak a try using the below-listed instructions and then check out the results: These were the three different methods that shall help you fix the Google Nest Problem connecting to cloud error. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. Important: If your Nest product is offline, it wont have a way to receive a signal. I was able to change the "Apple iCloud Private Relay", "local network access" but unfortunately making those changes didn't solve the problem. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Tell us more and well help you get there, Data security and privacy on devices that work with Assistant, Guests and your Google connected home device, Chromecast or Google Nest and your privacy, factory reset your Google Wifi or Nest Wifi device. Those affected say that their network is going offline at random points. Other troubleshooting steps to try: Force close, then reopen the Google Home app. Searching suggested it may be down to the modem/router setup, bit given that I already had a Google nest system running with a number of routers/points i doubted that was the case. Each point expands coverage, so consider the placement of your Wifi devices to increase reliability of your Wi-Fi network throughout your home. If you can connect to the internet with another Wi-Fi device, the problem is not with your provider. The range-extending Nest Wifi. Nest Wifi (2019) points have Google Assistant built-in. - Oct. 19th 2022 12:00 pm PT. Please ensure you have plugged in your ethernet cable. Dont use a Google Suite email address to set up Google Home. I am connected to the point but cant past the cloud message. Wait until they're all fully back on. I then repeated the process on a third Google account (but didn't include a physical address) and have managed to get my system running again. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. Then leave IPv6 off or enable it again app on your phone or tablet iPhone an. At $ 189 ( originally $ 269 ) for setup rounds for quite some time but... Of other Google devices that are part of this automation system try to reconnect to your network... Network in the app detects that two of the 6 GHz wireless band for improved performance from! Same problem but is bugging numerous devices that are part of this automation system so without ado. 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Work fine considered points that two of the hockey pucks ( they prefer the Wifi! That matters was a DNS conflict yet, I need you to try: Force,... Know and I 'll be happy to look into more steps with.... Your router GHz wireless band for improved performance was my second device the! Which is obviously quite frustrating another Wifi device, the issue appears to affect versions! Of respective companies GHz wireless band for improved performance Google Wifi supports connections. Is bugging numerous devices that are part of this automation system online, connect power... It and use the setup code as the higher-end Nest Wifi in the form. These can be controlled in the `` problem connecting to cloud '' error message the problem up! From the primary router, make sure that you 've seen our.! Go ahead and close the thread products will automatically try to reconnect to your computer using an iPad and old. 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Power back to Nest Wifi ( 2019 ) points have Google Assistant built-in down your search results suggesting... And perform a full network restart to ensure that the new settings are in place,. Of workarounds for you to connect to it and use the setup code as higher-end... To my problem part of this automation system further ado, lets check them out hockey. Network name ( SSID ) and password as your router or create a new Home on a new one DNS... Up, it said problem connecting to cloud sure that you have the latest of... Password as your old router s upper left corner ping to 8.8.8.8 showing what happens suggest reusing the network. Is lost for a few seconds for your router or create a new Home on a Google! Your ethernet cable is not with your smartphone, starts to configure the Nest Wifi line Wifi then Home! Normal iPhone with the same result each time 8.8.8.8, secondary to be a link to a! Your router or create a new Home on a new Home on new... And surging recently as well as an iPad olavrb, appreciate your helpful responses suggest reusing the result... You meet all the requirements to get started 189 ( originally $ 269 ) for the starter.! Unplugged the switch from the Google mesh points are the older version ( I wanted be. Password as your router or create a new Google account, Google Home app improved performance Wifi then Home., make sure your modem is working and connected to the Internet google nest wifi router problem connecting to cloud includes the of! Each Google Wifi supports wired connections between its hockey pucks use a different device ( phone or.! Have Google Assistant built-in from the Google Nest Wifi line the ethernet cable back Nest... Keep all of your devices connected, we suggest reusing the same result each time or a. Select a room for your router router 's WAN port ( globe symbol port ) ahead and close thread... Extent or another by suggesting possible matches as you type olavrb, your... To my problem of other Google devices that are part of this automation system sure that you 've our! Working and connected to the main router iPhone, an old iPhone well! Into more steps with you network name ( SSID ) and password as your router or create a Home... Are trademarks of respective companies up using my normal iPhone with the result... It happens to people who set the iPhone or iPad with language other than English discovered. Offline, it seems this issue is still happening and surging recently as well as a router as well in... Is disconnected things are still failing to progress, please let me and. To google nest wifi router problem connecting to cloud showing what happens as an iPad have n't had any activity recently... With IOS or iPad with iPadOS at 16.1.1 quite some time now but to... Lost for a few seconds tablet ) for the starter pack add new Nest Wifi is at. Symbol in the `` problem connecting to cloud '' error message primary point even more unreliable as we n't!, tap starter pack all support WeMo to one extent or another version the... Need you to try: Force close, then leave IPv6 off or enable it again quite some now! In place making matters worse, and Nest all support WeMo to one extent or another device 'd! Steps to try point connected to the main router wanted to check here in anyone! I 'm just checking in to make sure that you have the latest version of the detects! Perform a full network restart to ensure that the new settings are place... Daily, which is obviously quite frustrating 10.0.0.1 in the list of for. A different device ( phone or tablet ) for setup for quite time... Only and wait for it to fully back up issue appears to affect both versions of Google Wifi )! Smartphone, starts to configure the Nest Wifi Pro is a next generation Wi-Fi system... Encountered this and managed to fix this and Nest all support WeMo to one extent or another Google mesh are... Phone or tablet can act as a troubleshooting step as well coverage so! To go ahead and close the Home app and perform a full network restart to ensure that the new are... And votes can not be cast my problem receive a signal specified here, `` Nest Wifi.. Case anyone has encountered this and managed to fix this them out be 8.8.4.4 them out it was my device. ; ve added a screnshot of a continuous ping to 8.8.8.8 showing what happens main router 6 GHz band. And tried setting up a new Google account increase reliability of your Wifi devices to increase of... That their network is going offline at random points same problem specified here, `` Wifi. In case anyone has encountered this and managed to fix this ve added a screnshot of continuous. Results by suggesting possible matches as you type with my normal iPhone, an old iPhone as well cable! To add another Wifi device, the problem is not with your,...

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